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I cant get on my kindle,it keeps asking for my password and…

Customer Question
I cant get on...

I cant get on my kindle,it keeps asking for my password ***** I don't remember it

Technician's Assistant: When could you last access your Kindle?

It has been months because I got disgusted with it , but Im going on a trip and would like to take it with me

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

I don't know how to do that.

Submitted: 2 months ago.Category: E-Readers
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Answered in 19 minutes by:
5/29/2018
Electronics Technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 2 months ago

May I know if this is your amazon account password ***** your kindle lock screen password?

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Customer reply replied 2 months ago
the kindle was a gift and was all set up when i received it. I only had to turn it on and it was working.
Electronics Technician: Aparna Indresh,
 replied 2 months ago

Okay, Please try to restart your kindle once by following the below steps:

Let me know if it works for you.

  1. Press and hold the Power button for a full 40 seconds.

    After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

  2. After the 40 seconds, release the Power button.

    The charge indicator light will turn on after a few seconds.

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Customer reply replied 2 months ago
It is asking for a password, I don't know my password, I forgotit
Electronics Technician: Aparna Indresh,
 replied 2 months ago

May I know if it is asking for your WiFi password ***** your amazon account password?

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