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My Kindle screen is frozen and the power switch will not
My Kindle screen is frozen and the power switch will not stay on or will the green light come on. I have tried in vain to reboot, but Kindle will not shut down. I recently was reading it on a flight a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,937 satisfied customers
My kindle device is frozen. Dates from sept 2011. Order
I followed the instructions for holding the on/off button for 40 seconds. retried over several days. It's been fully cgarged but when I put it on charge the light shows orange for about 10 minutes. But is green the rest of the time … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,312 satisfied customers
I have an older Amazon Kindle model number D00901 that I
Hi Pearl. I have an older Amazon Kindle model number D00901 that I have tried to reboot for the thirty seconds but nothing happens when it is fully charged. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,312 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,937 satisfied customers
Kindle was charged. Was reading when screen went to picture
Kindle was charged. Was reading when screen went to picture of battery with connection and an arrow and what looks like a thunder bolt. Is frozen on this.… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
After recharging my kindle touch the green light comes on for
After recharging my kindle touch the green light comes on for about a second after switching on then goes off again. I think the battery is shot. The store I bought it from wont replace it. What shall… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has frozen screen. I tried sliding and releasing the power button for 20 sec, agter about 10 sec the green light goes on then after 10 sec it go… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,937 satisfied customers
my kindle has frozen, have plugged in several different electrical
my kindle has frozen, have plugged in several different electrical sockets and the yellow charging light comes on for approximately 15 to 25 minutes , goes off but green charge light does not come bac… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
i push the on button. it goes green and the kindle fire logo
i push the on button. it goes green and the kindle fire logo comes on but does not flare like usual and the green light goes off and the logo is stillthere.… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
Kindle 3 question - device is frozen. tried reset by holding
Kindle 3 question - device is frozen. tried reset by holding power switch on for 30 seconds. green light comes on for 10 seconds, sometimes blinks a couple of times and then goes out. Sometimes it jus… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire which I got at Christmas from my family is stuck.
My Kindle Fire which I got at Christmas from my family is stuck. Cannot do a thing with it. I was looking at the Weather Channel app and looking at the maps as my kids just left on a cruise to the Bah… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle screen is frozen. The bottom third of the screen
My Kindle screen is frozen. The bottom third of the screen shows funny lines over the John Steinbeck screen saver. I tried holding the on/off buttom to the right for 20+ seconds...no help. The left gr… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,241 satisfied customers
my kindle will not turn on or off, and the screen is scrambled.
my kindle will not turn on or off, and the screen is scrambled. Can it be fixed or do i need a new kindle.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
my kindle will not start. The green light comes on then goes
my kindle will not start. The green light comes on then goes off almost immediately. I thought the battery might have gone flat but after charging all night & having a green light presumably to show i… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I purchased a kindle for my granddaughter for Christmas. It
I purchased a kindle for my granddaughter for Christmas. It was purchased on November 27, 2010 from Amazon. She tried to read the other night and the screen is scrambled with words and pictures from d… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,828 satisfied customers
my kindle will not charge. It is only 3 months old. Wen i
my kindle will not charge. It is only 3 months old. Wen i charge it, the XXXXX XXXXXght only stays o for about 30 mins, then goes out. The screen is frozen now and will not reset Thanx… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
cannot get my kindle to turn on or off. Tried plugging it
cannot get my kindle to turn on or off. Tried plugging it in but no luck. The green power light does not go on or off.… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
After recharging my kindle overnight, I slid the switch to
After recharging my kindle overnight, I slid the switch to turn on. My screen now is scrambled. The picture on the screen was fine until I attempted to turn it on. My kindle is less than a year old. W… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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