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My kindle has a frozen screen. Last Thursday. The light come…

Customer Question
My kindle has a...

My kindle has a frozen screen.

Technician's Assistant: When did you last charge your Kindle?

Last Thursday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes. The green light come on, blinks and goes off

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The screen is scrambled

Submitted: 22 days ago.Category: E-Readers
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Customer reply replied 22 days ago
Still waiting
Answered in 24 minutes by:
5/29/2018
Electronics Technician: Aparna Indresh,
 replied 22 days ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 483
Experience: Engineer at Aparna Indresh
Verified

Sorry for the delayed response, My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 22 days ago
K
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Please try to restart your kindle once by following the below steps:

Let me know if it works for you.

  1. Press and hold the Power button for a full 40 seconds.

    After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

  2. After the 40 seconds, release the Power button.

    The charge indicator light will turn on after a few seconds.

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Customer reply replied 22 days ago
No
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Customer reply replied 22 days ago
I did. The screen did not go blank.
Customer reply replied 22 days ago
There is no change
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Is your kindle fully charged?

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Electronics Technician: Aparna Indresh,
 replied 22 days ago

What are you seeing on your kindle screen?

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Customer reply replied 22 days ago
The picture is all scrambled. Bits of a battery and the kindle tree with lines.
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Okay, Please try to turn it off and on again.

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Customer reply replied 22 days ago
When I turn it off it flashed a few times and goes. When turned on the green light turns on the off. There is no difference to the screen
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Okay, please try to restart your kindle by pressing the power button for one minute and see if the screen goes blank.

Ask Your Own E-Readers Question
Customer reply replied 22 days ago
No change
Electronics Technician: Aparna Indresh,
 replied 22 days ago

May I know the exact model of your kindle for example kindle paperwhite,kindle fire?

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Customer reply replied 22 days ago
It just says amazon kindle. I got it before kindle fire
Customer reply replied 22 days ago
Model # d00901 I think. Very small print
Electronics Technician: Aparna Indresh,
 replied 22 days ago

You can also reach them via phone 1-***-***-****,1-***-***-****,1-***-***-****.

Ask Your Own E-Readers Question
Customer reply replied 22 days ago
Thank you
Electronics Technician: Aparna Indresh,
 replied 22 days ago

Thank you for your time and patience I really appreciate it.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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