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I cannot download books from my desktop library to my Kobo.
I cannot download books from my desktop library to my Kobo. I have reloaded my desktop Kobo program and all my books are there and can be read on my laptop. My Kobo has been factory reset from both th… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
Kobo Touch: cannot get my books downloaded from my computer
Kobo Touch: cannot get my books downloaded from my computer to my eReader. -Cannot initiate any activity on the eReader other than opening a page that insists that I begin "Set-up," despite the fact t… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
We lost all our information on my wife's Kobo...she had multiple
We lost all our information on my wife's Kobo...she had multiple books downloaded and they all seem to have disappeared...any suggestions… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hello. I have a Sony ereader. I have bought a couple books
Hello. I have a Sony ereader. I have bought a couple books from Kobo but cannot get them to download onto my ereader. I am not sure what is wrong. I see them on my computer screen. Please help!… read more
Pete
Pete
Engineer
Bachelor's Degree
9,786 satisfied customers
when I click on any book in my library, I get a message saying
when I click on any book in my library, I get a message saying that it is locked. How do I unlock them,as I have 5 books in the library that I have yet to download to my Kobo touch. Also how can I dow… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
When I attempt to type the name of an author in the search
When I attempt to type the name of an author in the search area of my Bookstore a message is shown saying "something went wrong try again". When I" try again "to search for books by an author by typin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My Kobo Library system is not working. I have purchased a book
My Kobo Library system is not working. I have purchased a book which is downloaded into my computer, but it won't download into my Kobo e-reader. There is a box that comes up every time I open the lib… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
1) WHEN I RECHARGED MY KOBO TOUCH READER, IT LOST ALL MY BOOKS
1) WHEN I RECHARGED MY KOBO TOUCH READER, IT LOST ALL MY BOOKS AND IS ASKING ME TO REGISTER IT AS THOUGH IT HAS NEVER BEEN USED. 2) WHEN I TRIED TO SYNCHRONIZE IT, KOBO ASKED ME TO DOWNLOAD AN UPDATE … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have bought and paid for 4 books to read on my Kobo. I made
I have bought and paid for 4 books to read on my Kobo. I made the purchases from Chapters Indigo, and received the invoices on my computer, (iBook G4), showing they had been paid for... BUT I couldn't… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My ereader continues to download the new info and I cannot
My ereader continues to download the new info and I cannot get the book downloaded as the site will not let me in. I have a black screen on my Kobo saying "visit our webswite to download Kobo Desktop.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
your site sucks no info to get to this site had to do numerous
your site 'XXXX' no info to get to this site had to do numerous searches - finally found a phone number and that directed me to this site this site is not even tied into my kobo desktop customer servi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
while downloading to buy a book a timeout request came through,
while downloading to buy a book a timeout request came through, losing my book that i was trying to buy plus tried to re-buy again, was unable to.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
66 satisfied customers
I have been trying since Christmas to sync my kobo reader.
I have been trying since Christmas to sync my kobo reader. I have bought a book but have failed to download it, I went top a computer shop and they gave me a copy of the new instructions how to do it … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
i have brought some books from you they have downloaded into
i have brought some books from you they have downloaded into the library on the computer but i cannot open them to read on my ereader touch… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I cant switch on my ereader. I have tried re-charging, basic
I can't switch on my ereader. I have tried re-charging, basic re-set and factory reset. The instructions for a factory reset advise pressing the Home button, tap settings in top left hand corner, devi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I pressed the Home button instead of the On. It said everything
I pressed the Home button instead of the On. It said everything would be restored to factory settings. I am 75, a friend set the Kobo up for me. I just wanted to read the book we downloaded. My friend… read more
John
John
Bachelor's Degree
5,528 satisfied customers
I have purchased books from the kobo site on my sisters computer.
I have purchased books from the kobo site on my sister's computer. I forgot that she uses a different ereader than I do so I have downloaded the "kobosetup.exe " download onto her computer. I cannot g… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
how do I connet my desk top and my e-readers so that I can
how do I connet my desk top and my e-readers so that I can use either of them when reading.… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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