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It's frozen, It is charged and was frozen by some kind of
It is charged and was frozen by some kind of FBI agency … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
Screen is so dark I can barely see the words. Today it says
screen is so dark I can barely see the words JA: When did you last charge your e-reader? Customer: today it says 100 % JA: Have you tried a force reboot (pressing and holding the power button for a mi… read more
Cris
Cris
1,311 satisfied customers
My kindle will not go on. It is fully charged when I try to
my kindle will not go on. It is fully charged when I try to swipe to get to the book it won't go on … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
I have a kindle fire and the screen stays blank when I turn
I have a kindle fire and the screen stays blank when I turn it on. I can hear it come on and it is talking saying the time and screen on and screen off. but the screen stays black… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
My Kindle paperwhite will not swipe on or respond to me
Hi..my Kindle paperwhite will not swipe on or respond to me touching 'restart'. will not respond to my touch at all. … read more
Cris
Cris
1,311 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I've tried the steps to recharge my paper but it won't stay
I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more
Pete
Pete
Engineer
Bachelor's Degree
9,786 satisfied customers
It froze up, so I held down the power button and the N
It froze up, so I held down the power button and the N button simultaneously. Now, all the recent games purchased for my granddaughter are gone, the device talks to us loudly, and we can't get it to d… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I have a kindle fire that automatically turns itself off,
I have a kindle fire that automatically turns itself off, currently has 87%, however when I open a book, it just shuts down. … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,819 satisfied customers
Charged my Kindle Paper overnight. Removed charger and
charged my Kindle Paper White overnight. Removed charger and charging light stayed on. Kindle has "swipe to unlock Kindle" screen. Swiping does not unlock Kindle. After approx. 30 min. charge light we… read more
Nathan
Nathan
Technician
32,822 satisfied customers
I was reading one of the books I downloaded and all of a
I was reading one of the books I downloaded and all of a sudden the screen went white. closed it and waited for a few minutes, turned back on, same thing. So I charged it and again turned it on. The w… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
When I try to access my Kindle- after the screen that tells
Hello, When I try to access my Kindle-White after the screen that tells me to "swipe to unlock Kindle" I get a blank screen. I cannot get anything, not a list of all my books on Kindle or the book I w… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
My Paperwhite just stopped working -- put it down mid-book
My Paperwhite just stopped working -- put it down mid-book and all of a sudden got a blank white screen. Plugged in thinking it needed charging -- though it never did this before -- screen appeared bu… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle screen is completely white. I was reading it yesterday,
My kindle screen is completely white. I was reading it yesterday, and ran into a situation where I would hit home or menu, and it would slowly respond. Then it went all white. I have tried resetting i… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I just got my kindle about a month ago and all of the sudden
I just got my kindle about a month ago and all of the sudden it won't turn on. I believe it is fully charged because I charged it over night and the green light it on. When unplugged, I try and turn i… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
having trouble turning off Kindle. Screen stays white and
having trouble turning off Kindle. Screen stays white and does not go to sleep to turn the screen black.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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