E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

All of a sudden it turned and then shut off after 5 min.

Customer Question
All of a sudden...

All of a sudden it turned white and then shut off after 5 min. turned it back on and when swipe stays white

Technician's Assistant: When did you last charge your e-reader?

I charged it right away

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

I did and it says restart and it seems to be doing it

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Thank-you it worked

Submitted: 2 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 minutes by:
5/29/2018
Electronics Technician: Nathan, Technician replied 2 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,399
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you.

Do you need further assistance with this or is everything ok now?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It's frozen, It is charged and was frozen by some kind of
It is charged and was frozen by some kind of FBI agency … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Screen is so dark I can barely see the words. Today it says
screen is so dark I can barely see the words JA: When did you last charge your e-reader? Customer: today it says 100 % JA: Have you tried a force reboot (pressing and holding the power button for a mi… read more
Cris
Cris
62 satisfied customers
My kindle will not go on. It is fully charged when I try to
my kindle will not go on. It is fully charged when I try to swipe to get to the book it won't go on … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a kindle fire and the screen stays blank when I turn
I have a kindle fire and the screen stays blank when I turn it on. I can hear it come on and it is talking saying the time and screen on and screen off. but the screen stays black… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My Kindle paperwhite will not swipe on or respond to me
Hi..my Kindle paperwhite will not swipe on or respond to me touching 'restart'. will not respond to my touch at all. … read more
Cris
Cris
62 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've tried the steps to recharge my paper but it won't stay
I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
It froze up, so I held down the power button and the N
It froze up, so I held down the power button and the N button simultaneously. Now, all the recent games purchased for my granddaughter are gone, the device talks to us loudly, and we can't get it to d… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a kindle fire that automatically turns itself off,
I have a kindle fire that automatically turns itself off, currently has 87%, however when I open a book, it just shuts down. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Charged my Kindle Paper overnight. Removed charger and
charged my Kindle Paper White overnight. Removed charger and charging light stayed on. Kindle has "swipe to unlock Kindle" screen. Swiping does not unlock Kindle. After approx. 30 min. charge light we… read more
Nathan
Nathan
Technician
31,399 satisfied customers
I was reading one of the books I downloaded and all of a
I was reading one of the books I downloaded and all of a sudden the screen went white. closed it and waited for a few minutes, turned back on, same thing. So I charged it and again turned it on. The w… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When I try to access my Kindle- after the screen that tells
Hello, When I try to access my Kindle-White after the screen that tells me to "swipe to unlock Kindle" I get a blank screen. I cannot get anything, not a list of all my books on Kindle or the book I w… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My Paperwhite just stopped working -- put it down mid-book
My Paperwhite just stopped working -- put it down mid-book and all of a sudden got a blank white screen. Plugged in thinking it needed charging -- though it never did this before -- screen appeared bu… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle screen is completely white. I was reading it yesterday,
My kindle screen is completely white. I was reading it yesterday, and ran into a situation where I would hit home or menu, and it would slowly respond. Then it went all white. I have tried resetting i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I just got my kindle about a month ago and all of the sudden
I just got my kindle about a month ago and all of the sudden it won't turn on. I believe it is fully charged because I charged it over night and the green light it on. When unplugged, I try and turn i… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
having trouble turning off Kindle. Screen stays white and
having trouble turning off Kindle. Screen stays white and does not go to sleep to turn the screen black.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x