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I bought 3 books on 14 October. I have tried everything
I bought 3 books on 14 October. I have tried everything suggested an still have NOT been able to download them . I have only ever had 1 password ***** yet it says it is incorrect. My wifi is correct. … read more
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DHCP error. It's a kindle, fire hd 8 (6th gen) Just started
Just started today. Everything else in the house connects to my wifi. Unplugged modern and restarted. Turned kindle off and back on. I have noticed that it has dropped from my wifi to xfinity and I have to go into wifi and resl reselect my wifi … read more
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Won't turn on. It's been on the charger forseveral weeks.
no. have tried holding power button for 20 seconds and 35 seconds … read more
Josh
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My kindle stopped connecting to my home wifi about 10 days
Hi there. My kindle stopped connecting to my home wifi about 10 days ago. I have tried everything, 40 seconds on the start button, contacting my internet service provider - nothing is allowing me to c… read more
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Unable to connect to internet can connect with wifi but no
unable to connect to internet can connect with wifi but no internet … read more
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Have a kindle fire hd 8 that no longer connects to the
Have a kindle fire hd 8 that no longer connects to the internet. Gets to the WIFI. Have an exclamation point next to wifi icon on the top of screen. 2 laptops and 2 cell phones connect fine....just th… read more
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I have a Kindle model D01200 and it won't connect to the
I have a Kindle model D01200 and it won't connect to the Kindle store. I have had it working for several years. I haven't changed anything on my Wi-Fi setup. … read more
Russell H.
Russell H.
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I am unable to connect to my internet, WIFI from my 2nd
I am unable to connect to my internet, WIFI from my 2nd eReader nor my Kindle Fire. The only one that has connected is my first kindle which is about five years old. Why would the newer e Reader and t… read more
Nathan
Nathan
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My kindle says encountered an unexpected error and to contact
My kindle says encountered an unexpected error and to contact you. i've checked my wireless connectivity. Now what… read more
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Neither of the last two books I ordered on Kindle have shown
Neither of the last two books I ordered on Kindle have shown up. One I ordered on July 24 and the other this morning, July 25. Please tell me what I should do. Anticipating your support, A normally ha… read more
Cris
Cris
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I purchased my kindle fire in U.S.A and had wifi there I am
I purchased my kindle fire in U.S.A and had wifi there I am now home in Canada and it will not accept my new password.… read more
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Last Thursday my kindle fire would not open any books or apps.
Last Thursday my kindle fire would not open any books or apps. I brought it back to Best Buy and they went to settings and essentially rebooted my kindle. Everything worked in the store. I came home a… read more
Viet - Printer Tech
Viet - Printer Tech
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I have 2 kindle fires. tonite they both stopped recieving wifi
I have 2 kindle fires. tonite they both stopped recieving wifi from my home router. I still have internet on my pc and ROKU is it the router, it does say ther is a problem but unplugging and repluggin… read more
AnswerManRob
AnswerManRob
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I have a 3G connection and the upper corner of kindle say Kindle
I have a 3G connection and the upper corner of kindle say Kindle Store, but the screen is blank. then get message saying unable to start application, try again. What do I do to get to the kindle store… read more
Simit
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I was just playing a game on my Kindle Fire and everything
I was just playing a game on my Kindle Fire and everything went blank. I turn it back on and everything has been deleted. What do I do? Regards, XXXXX XXXXX… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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My kindle will not pick up my wifi. My wifi is a little box
My kindle will not pick up my wifi. My wifi is a little box that I've plug into my computer. When this started I checked and saw the box didn't have all the green lights lite up so I unplugged everyth… read more
AnswerManRob
AnswerManRob
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my daughters kindle was frozen this morning, i reset it per
my daughters kindle was frozen this morning, i reset it per instructions on the web, charged it and now can't download book she wanted because it keeps telling me that my wi-fi is unable to connect, p… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I used my Kindle today at work, closed it up, put it in my
I used my Kindle today at work, closed it up, put it in my pocketbook, drove home and when I tried to wake it up, it will not wake up. Help!… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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