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I have changed my password and still can't get into my

Customer Question
I have changed my...

I have changed my password ***** still can't get into my kindle. HELP

Technician's Assistant: When could you last access your Kindle?

I have been using the kindle on my phone, but I was having trouble signing into the kindle on my surfce. when I changed my password. I tried signing into the kindle on my surface, and I can't get in and now I can't get in on the kindle on my phone either

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes Twice

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I even used one of the generated password

Submitted: 2 months ago.Category: E-Readers
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Answered in 14 minutes by:
5/27/2018
Electronics Technician: Randy Boman, Technician replied 2 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,545
Experience: E-Reader Technician
Verified
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the model of your Kindle? Fire, Paperwhite, etc..
Ask Your Own E-Readers Question
Customer reply replied 2 months ago
I don't known I use kindle for surface 4
for android?
Electronics Technician: Randy Boman, Technician replied 2 months ago
Okay, what is on the screen when it ask for the password?
Are you able to open other apps on the device?
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