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It has frozen up. I can't turn on or off. Yesterdays. This…

Customer Question
It has frozen up...

It has frozen up. I can't turn on or off.

Technician's Assistant: When did you last charge your e-reader?

Yesterdays

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Yes this is third paperwhite reader this has happened with for me.

Submitted: 2 months ago.Category: E-Readers
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Answered in 1 hour by:
5/27/2018
Electronics Technician: info tech, Technician replied 2 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,400
Experience: E-Reader Expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

Anthony

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