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I BOUGHT 3 fire kindles last summer. and I've bought 6 or…

Customer Question
I BOUGHT 3 fire...

I BOUGHT 3 fire kindles last summer. My name is***** and I've bought 6 or more over time.. Right now my kindle won't charge at all. It will go up to 3 and that's it I've used a different charger and it doesn't work but it's charging my old kindle right now so I know it's goodl help please

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

About 2 months. At first it would charge but not stayed charged more than a few hours and then it went less and less. I don't know what else to dol

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

What do you mean?

Submitted: 2 months ago.Category: E-Readers
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Answered in 2 hours by:
5/26/2018
Electronics Technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 2 months ago

Please try to restart your kindle by following the below steps:

Let me know if it works for you.

  1. Press and hold the Power button for a full 40 seconds.

    After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.

  2. After the 40 seconds, release the Power button.

    The charge indicator light will turn on after a few seconds.

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