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I am not able to download my daily NYtimes. I have tried all…

Customer Question
I am not able...

I am not able to download my daily NYtimes. I have tried all the usual tricks.

Technician's Assistant: When did this downloading issue start with your e-reader?

This morning

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have paid for my subscription

Submitted: 2 months ago.Category: E-Readers
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Customer reply replied 2 months ago
can't understand why I had to pay for this, when I have Mayday already
Customer reply replied 2 months ago
This is taking a very long time
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 minutes by:
5/26/2018
Electronics Technician: GeekGal, Electronics Support Tech replied 2 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. and I am sorry that you have had to wait for help. We have been extremely busy today. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Electronics Technician: GeekGal, Electronics Support Tech replied 2 months ago

Can you tell me please what type of e-reader you have? Is it a Nook or a Kindle? A paperwhite, a Fire, or something else? How long have you owned the device?

Ask Your Own E-Readers Question
Customer reply replied 2 months ago
Please refund my money and cancel this trial.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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