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Unable to connect to w fi. Paper. Just received my new

Customer Question
Unable to connect to...

Unable to connect to w fi

Technician's Assistant: What brand and model of e-reader do you have?

Paper white

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just received my new device

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Do I need to connect to home w fi to make it work

Submitted: 2 months ago.Category: E-Readers
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Answered in 24 minutes by:
5/25/2018
Electronics Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
it is updating soft ware now
Electronics Technician: Harry, Customer Service replied 2 months ago

OK

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Customer reply replied 2 months ago
why di I have to keep paying for assist this is a new device
Electronics Technician: Harry, Customer Service replied 2 months ago

Call customer service at 1-***-***-****

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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