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Kindle purchased in Feb.2018. when touching to get a book,

Customer Question
Kindle purchased in Feb.2018...

Kindle purchased in Feb.2018. when touching to get a book, another appears instead, cannot alter this.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

This has been going on for at least two weeks, most annoying!

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Otherwise all is o.k.,

Submitted: 2 months ago.Category: E-Readers
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Answered in 1 minute by:
5/25/2018
Electronics Technician: info tech, Technician replied 2 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,384
Experience: E-Reader Expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you or if it does!.

Anthony

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Customer reply replied 2 months ago
obviously need more help, followed your instructions, same results. Aileen
Electronics Technician: info tech, Technician replied 2 months ago

Did you see the kindle reset?it would have gone back to the home page

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Customer reply replied 2 months ago
telephone too expensive, kindle costly enough, only 3 months old
Electronics Technician: info tech, Technician replied 2 months ago

Did you see the kindle reset?it would have gone back to the home page

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Customer reply replied 2 months ago
kindle did not reset, no change whatsoever.
Electronics Technician: info tech, Technician replied 2 months ago

Then you need to do it again as you could not have done this

correctly you must hold down the on/off switch for the full 40 seconds

before removing your finger

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Customer reply replied 2 months ago
kindle did not reset, no change whatsoever, tried several times, no luck
Electronics Technician: info tech, Technician replied 2 months ago

You will need to contact amazon to replace the kindle under warranty then

in that case

https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470 use the contact button on the left

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