E-Readers

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Just bought a new paper and want to add it to my account.

Customer Question
Just bought a new...

Just bought a new paper white and want to add it to my account. Now I can't get into my account....

Technician's Assistant: When could you last access your Kindle?

It's been a while

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes it keeps telling me that something is incorrect

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No thank you...

Submitted: 3 months ago.Category: E-Readers
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Answered in 7 minutes by:
4/3/2018
Electronics Technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 3 months ago

May I know if you have tried resetting password ***** your Amazon account?

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Customer reply replied 3 months ago
Just did
Customer reply replied 3 months ago
I thought you were going to call.... I want to have my wife get her files on her new kindle
Customer reply replied 3 months ago
OK what's up?
Customer reply replied 3 months ago
This would be our third Kindle and we want them all on the same account.... the first two already are
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Sorry for the delayed response so you want this new to be registered with the same amazon account to which your other 2 kindles are registered?

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Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay, may I have your amazon account username so that i can check for the password ***** option from my side?

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Electronics Technician: Aparna Indresh,
 replied 3 months ago

May I have a ZIP code (or postal code) associated with a billing address from your account?

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Customer reply replied 3 months ago
12118
Customer reply replied 3 months ago
I got a request to reset my password....
Electronics Technician: Aparna Indresh,
 replied 3 months ago

We have sent an email to w****************@******.***. This email has instructions for resetting your password.please try to reset the password ***** let me know if it works for you.

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Customer reply replied 3 months ago
I am now in a loop and cannot change it..... I really need better help than this
Electronics Technician: Aparna Indresh,
 replied 3 months ago

If still you are unable to reset the password ***** click on this link https://www.amazon.com/gp/help/customer/account-issues/ref=ap_cs_forgot_pwd?ie=UTF8 select your issue and select the mode of contact and you will get direct help from amazon support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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