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I've had these for so I've lost the password to enter. I…

Customer Question
I've had these for...

I've had these for so long I've lost the password ***** enter. I have books 3 and 4. My niece has number 2. Number 1 was lost soon after I got it. Can you help me? I miss my little book.

Technician's Assistant: When could you last access your device?

About two/three weeks ago.

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

How to do that?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

I guess not. Thank you.

Submitted: 3 months ago.Category: E-Readers
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Answered in 53 minutes by:
4/2/2018
Electronics Technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 3 months ago

May I know the exact model of your device?

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Customer reply replied 3 months ago
It's just a little book about 4X8. I haven't found any numbers used to identify them any further.
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Are you using Kindle,Nook or Kobo ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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