E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I just bought a new kobo aura. My kobo arc 7 no longer

Customer Question
I just bought a...

I just bought a new kobo aura . My kobo arc 7 no longer charges . I am unable to retrieve my password *****

Technician's Assistant: What Kobo model do you have?

Kobo aura

Technician's Assistant: How long has this been going on with your Kobo e-reader? What have you tried so far?

I just bought the aura an hour ago . I need to set it up and sync the books from my old kobo . I need to retrieve my password ***** I have forgotten it .

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That’s it .

Submitted: 3 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
4/2/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Just bought a new Kobo Aura One, and have tried at least 20
just bought a new Kobo Aura One, and have tried at least 20 times to create an account with no success, although at one try, it said I had an existing Kobo account. can't remember the password. … read more
Harry
Harry
Customer Service
2,600 satisfied customers
Have logged into Kobo on laptop, using my new email and have
Have logged into Kobo on laptop, using my new email and have ordered some books. How do I change my old email on the Kobo to the new email so books can be downloaded. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kobo aura h20 will not connect to my wifi. And asks for
yes and asks for password ***** it just wont connect … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Have a Kobo arc battery life is poor. 1 hour maybe. Is there
Have a Kobo arc battery life is poor. 1 hour maybe. Is there any hope for it? Extended battery life? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have forgotten my password to my kobo ereader, About six
I have forgotten my password ***** my kobo ereader … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My fathers ereader is old and i need to buy him a new one.
my fathers ereader is old and i need to buy him a new one. he is 91 so am looking for versatility while compact and light … read more
Harry
Harry
Customer Service
2,600 satisfied customers
Kobo aura h20. Message error: oops! Something went wrong.
Kobo aura h20. Message error : oops! Something went wrong. Please try again later. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I just bought a new Kobo Aura 2nd edition. I connected it to
Hi there. I just bought a new Kobo Aura 2nd edition. I connected it to my macbook pro, but I don't see it in finder … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Received new kobo aura. Have an old account from years ago
Received new kobo aura. Have an old account from years ago and can't recall password. Won't let me just set up new account. Help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I bought new kobo aurora, I would like to down load the
I bought new kobo aurora, I would like to down load the books from my old kobo, how do I do this I need a account, I made one a long time ago, but forgot the account number and password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have forgotten my password please can you help me, i have
i have forgotten my password ***** can you help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Sorry I have lost my password, went in and was sent a reset
Sorry I have lost my password, went in and was sent a reset address but cant get it to work, I went in to check it but the last few charactors didnt fit on the line so what next? Only come in occasion… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kobo ereader auro H2O is not charging. When I plug it
my kobo ereader auro H2O is not charging. When I plug it into my computer a message states it is using too much power and will be shut down. I use my ereader all the time and am very upset. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I purchased a book from Kobo and paid for it but I cant seem
I purchased a book from Kobo and paid for it but I can't seem to be able to retrieve it. It is not in my library. Before Kobo, I was with Sony reader. How do I download my new purchase?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
How do I copy/transfer a e-book from my laptop o my Kobo Arc?
How do I copy/transfer a e-book from my laptop o my Kobo Arc? I thought I had but cannot locate the file on my Arc.… read more
Cris
Cris
60 satisfied customers
My Kobo Arc e readers charging port is broken with battery
My Kobo Arc e reader's charging port is broken with battery power low and I am getting a replacement. My question is there anyway that I can transfer information to my computer, I have pictures and bo… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
i had to reset my kobo to factory settings but now I cannot
i had to reset my kobo to factory settings but now I cannot find in my desktop library or tablet the 12 books i purchased in 2012… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I bought a Kobo reader a couple of years ago...when I first
I bought a Kobo reader a couple of years ago...when I first got it, I turned it on just to see what kind of free books it had in it...then I shut it down. Just recently, I charged my Kobo for the firs… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x