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Amazon 8-it won't unlock-says to swipe and nothing happens.

Customer Question
Amazon 8-it won't unlock-says...

Amazon 8-it won't unlock-says to swipe and nothing happens

Technician's Assistant: When could you last access your Amazon device?

Just now-received it last week

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No

Submitted: 3 months ago.Category: E-Readers
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Answered in 40 minutes by:
4/1/2018
Electronics Technician: Nathan, Technician replied 3 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,863
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,
Nathan

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Electronics Technician: Nathan, Technician replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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