E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I can’t open my kindle app. It’s frozen on a book cover. How…

Customer Question
I can’t open my...

I can’t open my kindle app. It’s frozen on a book cover. How can I open it.

Technician's Assistant: When could you last open your software?

Last night

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 3 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 20 minutes by:
3/31/2018
Electronics Technician: GeekGal, Electronics Support Tech replied 3 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. What device are you using the Kindle Reading APP on?

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
The problem is solved. Sorry to have bothered you.
Electronics Technician: GeekGal, Electronics Support Tech replied 3 months ago

No worries. Have a good evening!

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Access to my kindle library. Can't open it. Access to my
I have read book on my kindle for years and can't figure out why I can't access… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't seem to access my library all of a sudden. Yesterday
Hi, I can't seem to access my library all of a sudden … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't open, locked. Yesterday, was trying to enter new
yesterday, was trying to enter new payment info, I guess tried to many times and now I can't open … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just bought a new kindle because my old one quick working
I just bought a new kindle because my old one quick working I have an iPad with kindle app but can't get books I am trying to set up my kindle but don't know my password ***** I didn't set it up and I… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I can't get my books to download it tells me I need a kindle
I can't get my books to download it tells me I need a kindle app which I already have but I deregistered it now it's telling me there's no kindle how do I register my kindle to my amazon account … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I can't remove the books that I have read. I can't remove
It has happened in th last few days. I don' know what to do. Can't get the answer in the readers guidr … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't pull my books up when I tap the books app. Last
I can't pull my books up when I tap the books app JA: When could you last open your software? Customer: Last night JA: Did you recently update your software or Operating System (OS)? Customer: No JA: … read more
Harry
Harry
3 satisfied customers
Just got a new iPad and can't access my kindle library as I
Just got a new iPad and can't access my kindle library as I can't remember the password ***** which user name I used help please … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't download a book from amazon to my iPad. Also when I
I can't download a book from amazon to my iPad. Also when I tap kindle it goes to an open book that I don't want to read. Perhaps I should call o the phone so I could work on the iPad. … read more
Cris
Cris
60 satisfied customers
I have the Kindle app on an ipad reader. How do I remove
I have the Kindle app on an ipad reader. How do I remove books from the device or show that I have read them? Sheila … read more
GeekGal
GeekGal
Electronics Support Tech
1,803 satisfied customers
I have an older Samsung tablet on which I have down loaded
I have an older Samsung tablet on which I have down loaded amazon books in the past. last week I tried down loading a book after many attempts it finally appeared to down load and the book cover appea… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I cannnot locate my kindle books. I don't know.....but it is
I don't know.....but it is les than 4 months old. Is is an iPad … read more
Cris
Cris
60 satisfied customers
My book covers did not download on my last two purchases,
my book covers did not download on my last two purchases … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
my kindle seems to be frozen on the last page of a sample book.
my kindle seems to be frozen on the last page of a sample book. the page says the name of the book and the prompt to buy this book. I charged it over night and still frozen… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Using windows XP,Windows does not open Installation Files and
Using windows XP,Windows does not open Installation Files and only downloads book cover or nothing ?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
last night I opened my menu, turned on my my wi-fi, pressed
last night I opened my menu, turned on my my wi-fi, pressed home and a free book from pixel entered on the screen. It has been frozen since then.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I was reading a book on my kindle last night and when finished,
I was reading a book on my kindle last night and when finished, closed the outer cover with the light in it. Went to bed, opened my cover and the writing was still there...it did not go to the screen … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
my Kindle seems to have frozen It started last night when
my Kindle seems to have frozen It started last night when it unexpectedly lost the wifi connection I shut it down last night and plugged it in to charge the battery This morning it showed a blank scre… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x