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I mistakenly "deregistered" my Kindle Fire, and now I'm

Customer Question
I mistakenly "deregistered" my...

I mistakenly "deregistered" my Kindle Fire, and now I'm having trouble getting into my Amazon Account to Re-Register Kindle Fire. Keeps telling me it doesn't recognize my amazon account information

Technician's Assistant: When could you last access your Kindle?

Today, before I hit in Settings "Return to Default Settings.".....

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes. For some reason, my Kindle seems to have a different email than my current Amazon. It says my email is***@******.***......but my current Amazon is***@******.***

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: E-Readers
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Answered in 2 minutes by:
3/31/2018
Electronics Technician: GeekGal, Electronics Support Tech replied 3 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
no, I'm fine w/ online chat
Customer reply replied 3 months ago
Are you there??
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
But im on iphone now. Can i get bk into mac laptop???
Electronics Technician: Harry, Customer Service replied 3 months ago

What do you mean that you are in on your iPhone? In what?

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Customer reply replied 3 months ago
I clickrd on link u sent via msg so now im on email in iphone. Safari??
Customer reply replied 3 months ago
You need to send link bis rmail!!!!
Customer reply replied 3 months ago
Via email
Electronics Technician: Harry, Customer Service replied 3 months ago

Link? It sounds like you are clicking on text message links instead of replying here. Those text messages are only alerting you that I am replying here.

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Customer reply replied 3 months ago
Not msg!!
Electronics Technician: Harry, Customer Service replied 3 months ago

OK -- I am not sure what you are referring to

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Customer reply replied 3 months ago
But i dont see your reply except in a text msg. So something must. E screwed up on my mac email ??!!
Electronics Technician: Harry, Customer Service replied 3 months ago

I am not sure what you are referring to

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