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I have been disabled from signing into my kobo account. I am
I have been disabled from signing into my kobo account. I am trying to switch the user on my e-reader … read more
Harry
Harry
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Sign in won't recognize my password. When I select "forget
Sign in won't recognize my password. When I select "forget password" your link sends me to sign in page with no opportunity to reset my password. … read more
Richard
Richard
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IT Manager, Consultant
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My Kobo Vox will not turn on, just blinks 3 times, then stops,
My Kobo Vox will not turn on, just blinks 3 times, then stops, Battery has been charged for 4 hours. Was working OK till now.… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
I have purchased books on my kobo vox. They show as being downloaded
I have purchased books on my kobo vox. They show as being downloaded in my library, but when I open them all I get is the cover page and the intro pages (ie table of contents, etc.) then when I get to… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a Kobo Vox. I cant go to my library. A massage came
I have a Kobo Vox. I can't go to my library. A massage came up " The process android.process.acore has stopped unexpectedly. Please try again." I try press the reset button a few times and it won't do… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,694 satisfied customers
Takes several attempts to start reader. when started resets
Takes several attempts to start reader. when started resets to factory settings. Cannot recover existing paid for books.Does not recognize my email address or password.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
front page of my KOBO evox showing books as totally black
front page of my KOBO evox displaying the books I am reading as well as the library are showing the books as total black, . I have shut it down and restarted it as well as reinstalled.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My wife wants to load my Kobo library on to her Kobo. How
My wife wants to load my Kobo library on to her Kobo. How do I remove her Kobo account so that I can sync her Kobo with my library?… read more
Dr. Fix-It
Dr. Fix-It
Technician
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My Kobo battery was completely dead and after being on the
My Kobo battery was completely dead and after being on the charger for several hours will still not come on. is there a restart of some sort to get it to turn on again? Is it possible to purchase a re… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hi My wifes Kobo ereader account has been registered erroneously
Hi My wifes' Kobo ereader account has been registered erroneously under the email address [email protected] it should [email protected] I have just set up Kobo desktop to enable her to download books. How… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Yesterday I synced the new books I bought. I synced 5 of them.
Yesterday I synced the new books I bought. I synced 5 of them. In total I have 79 books in my Kobo library. After these were downloaded to my reader, I went into my reader and noticed there were 103 b… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kobo vox will not open my books. I get the message No Internet
My Kobo vox will not open my books. I get the message No Internet connection available, Kobo cant start right now because of a problem connecting to the Kobo server. Please try again. I have been tryi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I want to transfer my Kobo reader to my niece. I need to wipe
I want to transfer my Kobo reader to my niece. I need to wipe out the adult books and close my account so she can open her own account on the reader. How do I do that? Thanks.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I recently received a Kobo eReader as a gift. There was no
I recently received a Kobo eReader as a gift. There was no USB cable enclosed - is there supposed to be one? Also, no warrantee of any kind was enclosed. Is this standard?… read more
Dr. Fix-It
Dr. Fix-It
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I get an uhoh when I try to add a book to my account. How
I get an uhoh when I try to add a book to my account. How do I solve this problem? I can't make the final step of transaction.… read more
Dr. Fix-It
Dr. Fix-It
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1,379 satisfied customers
hello I just bought a kobo yesterday and charged it overnight. This
hello I just bought a kobo yesterday and charged it overnight. This morning i went to put in my password XXXXX put it in wrong and now it won't let me out it in again, can you help?… read more
Dr. Fix-It
Dr. Fix-It
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My Kobo says: Sorry the application Launcher(process.com.android.launcher)
My Kobo says: Sorry the application Launcher(process.com.android.launcher) has stopped unexpectedly. Please try again. FORCE CLOSE...nothing happens when I click...I reboot and still nothing...now 12 … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kobo vox is dead.....got it yesterday....turned on, completed
my kobo vox is dead.....got it yesterday....turned on, completed set up, logged on to my kobo account, downloaded all my books then.....died...no light to indicate it is taking a charge. Tried holding… read more
Viet - Printer Tech
Viet - Printer Tech
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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