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My paperwhite less than a year old has frozen with a black
My paperwhite less than a year old has frozen with a black screen. I cannot get anything. Although I tried charging it overnight it still shows a3\\305\\\\ … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
Kindle is frozen on the software update screen. it has been
Kindle is frozen on the software update screen. it has been this way two days. i have tried holding the power button on for various times. Nothing works. It wont shut down or start up … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
I have a Kindle Voyager that I received as a gift in April.
I have a Kindle Voyager that I received as a gift in April. I have been reading with it regularly and it seemed to freeze up last night. I thought that maybe I just needed to charge the battery and so I did. It now appears to have a full battery, but will not open. I have tried holding the power button but nothing happens. My screen is very dark, but says "Amazon Editors' Picks . . . " … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Kindle Paperwhite will not charge. It,s a several years'
Since yesterday. I realized that even tho I had plugged it in overnight to recharge (Kindle was down to 1 bar) charging had not taken place overnight.I have tried holding power 30 sec releasing when screen blinks, unplugging and then replugging. Plugging into usb port on my computer. Best response was green light comes on briefly, blinks and goes off. Myscreen shows the battery diagram with pug and charge symbol,underneath. … read more
Richard
Richard
Customer Service
48,490 satisfied customers
I bought a kindle paperwhite when my kindle fire died. Now
I bought a kindle paperwhite when my kindle fire died. Now my new kindle has frozen. I can get it to go to 'home', but am unable to turn the page, get the correct font or open to the page I was on. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
My kindle paperwhite froze after I downloaded a book. I
My kindle paperwhite froze after I downloaded a book. I can't swipe to unlock. It does charge. … read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have an amazon kindle device. Last night while I was
I have an amazon kindle device. Last night while I was reading the page froze and I could not move forward or backward. Shortly thereafter it went to the font page. I thought maybe it needed rechargei… read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
I have had my kindle paperwhite charging overnight but I'n
I have had my kindle paperwhite charging overnight but I'n unable to open the device nor reset it. When I remove the cable the charge drops quickly until yellow light shows. When recharged still won't… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My Kindle paperwhite will not open. The recharging light is
My Kindle paperwhite will not open. The recharging light is yellow. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My Kindle Paperwhite has stopped working. I just get a
My Kindle Paperwhite has stopped working. I just get a greyscale screen of pen caps. … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
I have a Kindle Paperwhite reader that is not too old, and
Hi Pearl, I have a Kindle Paperwhite reader that is not too old, and the other night it died. It isn't the battery as I plugged it in. It just shut off and will not go on again. I pushed the button an… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
My Kindle WiFi 3G Paperwhite 4GB purchased 4 January 2015
My Kindle WiFi 3G Paperwhite 4GB purchased 4 January 2015 will not turn on. Also the battery seems to loose its charge. … read more
Richard
Richard
Customer Service
48,490 satisfied customers
I opened my Kindle to continue reading last night, and the
I opened my Kindle to continue reading last night, and the "Swipe" directive wasn't there. My Kindle is thoroughly charged, but I can't get it to open up. All I see is a page advertising a ***** *****… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
Hi, I bought a kindle, and it now will not turn at all- like
Hi, I bought a kindle, and it now will not turn at all- like nothing. I need the serial # XXXXX the device as I just bought it 1 month ago, and I believe it's on my device... how can I go about gettin… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Help! I have a new Kindle and I am unable to open it, because
Help! I have a new Kindle and I am unable to open it, because I am unable to remember my password. I think my password XXXXX to be reset. Please help. I would appreciate talking to a person. Thank you… read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
I charged my Kindle overnight but now I cannot activate it
I charged my Kindle overnight but now I cannot activate it -there is just a photo on the screen and the slide on button is not activating the Kindle. what should I do?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
1,006 satisfied customers
Fully charged battery last night, used it for two hours. Tonight,
Fully charged battery last night, used it for two hours. Tonight, when I picked it up, it had just an image of a battery and an adapter plug and a lightning symbol. I tried holding the reset button fo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
1,006 satisfied customers
My Kindle has stopped working. I charged it overnight but only
My Kindle has stopped working. I charged it overnight but only get a blank screen. I had opened it last night, but was unable to turn the page. It seemed frozen. After the overnight charge I am now un… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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