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I can't connect to wifi network

Customer Question
I can't connect to...

I can't connect to wifi network

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 3 months ago.Category: E-Readers
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Answered in 1 minute by:
3/30/2018
Electronics Technician: Richard, Customer Service replied 3 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,125
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device you are trying to connect to the wifi network please?

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Customer reply replied 3 months ago
kindle paperwhite
Electronics Technician: Richard, Customer Service replied 3 months ago

Thanks

When it fails to connect, what is the error you get?

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