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I forgot the password and I need it to switch between my…

Customer Question
I forgot the password...

I forgot the password and I need it to switch between my sons screen and mine.

Technician's Assistant: When could you last access your device?

I can still access it I just can"t get pass the pass word part cause I can"t remember it

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No I haven"t

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don" think so

Submitted: 3 months ago.Category: E-Readers
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Answered in 3 hours by:
3/30/2018
Electronics Technician: Richard, Customer Service replied 3 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,276
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Please let me know

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