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Wireless connection stopped. Amazon. I buy a lot of books…

Customer Question
Wireless connection stopped Technician's...

Wireless connection stopped

Technician's Assistant: What brand and model of e-reader do you have?

Amazon

Technician's Assistant: How long has this been going on with your Amazon e-reader? What have you tried so far?

I buy a lot of books and they have always transferred automatically and now I can not get my wi.fi connected

Submitted: 4 months ago.Category: E-Readers
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Answered in 2 minutes by:
3/29/2018
Electronics Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 19,452
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

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Customer reply replied 4 months ago
Verizon. SID. HOME-OBC 4-2,4
Electronics Technician: Jason Jones, Technician replied 4 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Electronics Technician: Jason Jones, Technician replied 4 months ago

Instead of me calling you, may I remotely connect to a computer on your network so that I can help you connect the Amazon reader to your network?

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