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I can;t get to turn on wifi. Why did it disconnect in the…

Customer Question
I can;t get to...

I can;t get to turn on wifi

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Why did it disconnect in the first place

Submitted: 3 months ago.Category: E-Readers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 32 minutes by:
3/29/2018
Electronics Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: E-Readers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. Kindly mention the model number of your kindle.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
kindle 3.4.2
Electronics Technician: Suhasini Velu,
 replied 3 months ago

Turn off your kindle and turn it back on.

Are you aware of your current WiFi name and password?

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Customer reply replied 3 months ago
I know the wifi name but thr password ***** notwork any longer
Customer reply replied 3 months ago
I neeed to use a new pass word in order to accss the kindle
Customer reply replied 3 months ago
Thank you for your help but it is no longer requtred
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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