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This is my third kindle. I now have the paper. Unlike the
This is my third kindle. I now have the paper white. Unlike the other two, it does not show the correct list of books I've ordered and read and ones I have sampled. For instance, the last book i read … read more
Randy***** CellTech
Randy***** CellTech
1,874 satisfied customers
My Kindle paperwhite touch screen has the kindle motive on
My Kindle paperwhite touch screen has the kindle motive on the screen. When I try to open my Kindle it tries to open showing a white screen then switches off. It continues to do this until the battery… read more
Randy***** CellTech
Randy***** CellTech
1,874 satisfied customers
Some of my Kindle books did not get completely downloaded. I
Some of my Kindle books did not get completely downloaded. I end up with only 4 or 5 chapters. How do I download the rest of the book without being charged for it? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
583 satisfied customers
This is my 3rd Kindle and never had this problem. When I buy
This is my 3rd Kindle and never had this problem. When I buy a book I get the Sample of 100 pages or so. And then I can't continue. Most annoying. I have 4 1/4 books. (I thought another book would not… read more
Cris
Cris
1,322 satisfied customers
My kindle paperwhite has frozen, I bought it about 3/4 years
I bought it about 3/4 years ago and it has about 450 books on it. I don't know how to books that I have read on the cloud … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,286 satisfied customers
I cannot get my Kindle. i cannot get my kindle paper to
i cannot get my kindle paper white to download samples of books I want to read. … read more
Russell H.
Russell H.
Technician
Vocational, Technical or Trade Scho
13,496 satisfied customers
I cannot list the books on my kindle. Used to be able to do
I cannot list the books on my kindle. Used to be able to do that but no longer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,031 satisfied customers
Page won't turn?t, about 4 years old simple model, 2 weeks,
page won't turn?t JA: What's the make/model of your device? How old is it? Customer: about 4 years old simple model JA: How long has this been going on? What troubleshooting have you tried? Customer: … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,286 satisfied customers
I own a Kindle Fire that I enjoy very much. Until recently,
I own a Kindle Fire that I enjoy very much. Until recently, I was able to receive and send email on it. However, two changes occurred and now although I receive email on my Kindle, I am not able to se… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,031 satisfied customers
Their turn" game doesn't show on my device and if 1 or 2 of
Their turn" game doesn't show on my device and if 1 or 2 of the other players game does show, they don't slide back and forth as the completed games do. I think some game have disappeared. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,031 satisfied customers
Do you hancle kindle? about 2 years old "paperwhite" I have
I have tried for an hour and a half to find a phone no for support --- none. I have re started and then re set, to no avail. Problem is --- Having read what I thought was a book but turned out to be a sample, I tried to accept the offer to buy the whole book. I was told that I had purchased it on 2nd March. Every time I clicked on the book I was sent to the sample … read more
Cris
Cris
1,322 satisfied customers
I was reading my Kindle last night (3G) when I decided to
I was reading my Kindle last night (3G) when I decided to preview another book on it. I requested a sample download, and the device said the sample would be delivered. I never got the sample, and am n… read more
Jason Jones
Jason Jones
AAS Information Technology
2,509 satisfied customers
I have a Kindle. It stop to show almost anything on screen:
I have a Kindle. It stop to show almost anything on screen: in low left half of screen I can read text, but upper right part is not readable… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle touch just froze up while I was reading. I got it
My Kindle touch just froze up while I was reading. I got it for Christmas. It was charged almost completely. The screen shows "Please connect wirelessly to download the latest Special Offers," but I c… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
it looks like half the words have bled onto the front of the
it looks like half the words have bled onto the front of the screen. i dont think anyone sat on it. it was sitting on the table and when i went back to it half the screen didnt work. even when you cut… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
After charging my kindle, I turned it on and the top half of
After charging my kindle, I turned it on and the top half of my screen has narrow verticle lines on it. The print is in the bottom half and therefore half the reading page is gone. My kindle is about … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The top half of my screen is frozen with a pervious page.
The top half of my screen is frozen with a pervious page. Turning the unit off has no effect. How do I clear the top half of the screen?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle will not turn on. The right side of the display
My Kindle will not turn on. The right side of the display has vertical lines. Can I fix it?… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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