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My kindle will not turn on. Yesterday. Not at this time

Customer Question
My kindle will not...

My kindle will not turn on

Technician's Assistant: When did you last charge your Kindle?

Yesterday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not at this time

Submitted: 3 months ago.Category: E-Readers
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Answered in 21 minutes by:
3/29/2018
Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,482
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Electronics Technician: Aric, Technician replied 3 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Electronics Technician: Aric, Technician replied 3 months ago

If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed.

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Electronics Technician: Aric, Technician replied 3 months ago

Were you able to try those steps and are you still having the same problem?

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