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I have loaded a bok and cannot find my nook libraey on my…

Customer Question
I have loaded a...

I have loaded a bok and cannot find my nook libraey on my nook

Technician's Assistant: What brand and model of e-reader do you have?

Samsung

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

I just finished a book and bought another one and cannot get to my library

Submitted: 3 months ago.Category: E-Readers
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Answered in 6 minutes by:
3/27/2018
Electronics Technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 3 months ago
thank you
Electronics Technician: Aparna Indresh,
 replied 3 months ago

I understand your concern please try to to restart your nook by following the below steps:

Please let me know if it works for you.

  1. Press and hold the power button for 20 seconds, then release the power button.

  2. Press the power button again for 2 seconds to turn on your tablet.

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Customer reply replied 3 months ago
The book I just finished is stil on my nook but I cannot gt to the new one I ordered.
Customer reply replied 3 months ago
do not want to switch to phone
Electronics Technician: Aparna Indresh,
 replied 3 months ago

I understand your concern but this will be the basic troubleshooting to fix the issue please try to restart your nook once.

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Customer reply replied 3 months ago
ok. i restarted
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Please check now if you are able to access the library now.

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Customer reply replied 3 months ago
my book i just read is still there
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay,are you able to access the library?

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Customer reply replied 3 months ago
no thats the problem.
Customer reply replied 3 months ago
thats what i want to do
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay, may I know if your nook tablet is connected to WiFi?

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Customer reply replied 3 months ago
i am connected
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay, could you please try to deregister and reregister your nook and see if that works.

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Customer reply replied 3 months ago
i think it is just me. i have had this happen before
Customer reply replied 3 months ago
now a different book showed up
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay,please wait for some time and see if you get other books also.

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Customer reply replied 3 months ago
which means my books are here somewhere
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Yes,may be it is taking time to update all the books.

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Customer reply replied 3 months ago
thanks for your help. i will try something else later
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Sure,Please try and let me know if you need any assistance.

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