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My kindle fire will not charge. I have changed the battery…

Customer Question
My kindle fire will...

My kindle fire will not charge. I have changed the battery and replaced the cord twice. What I have noticed is that when I press on the

Technician's Assistant: How old is your Kindle Fire?

My kindle fire will not charge. I have changed the battery and replaced the cord twice. What I have noticed is that when I press on the cord, close to the connection, the battery icon will signify it is charging. I think the connection terminal on the fire is loose or quitting. Where can I get this repaired or is it possible?

Technician's Assistant: The Android Technician will be able to walk you through that. The Android Technician will be able to walk you through that. Anything else you want the Android Expert to know before I connect you?

Probably about 7 years.

Submitted: 29 days ago.Category: E-Readers
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Answered in 24 minutes by:
3/27/2018
Electronics Technician: Aparna Indresh,
 replied 29 days ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 378
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 29 days ago

Could you please try to restart your kindle once by Hold down the power button for twenty seconds to reboot the device, and then tap the power button to turn it back on.Please let me know if it works for you.

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Customer reply replied 29 days ago
It does not and I am almost out of battery life
Electronics Technician: Aparna Indresh,
 replied 29 days ago

So in this case you need to contact amazon support to get the port replaced you can contact them by dialing this number 1-***-***-****.

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Customer reply replied 29 days ago

Do not call. I don't want you to charge me. Please refund my good faith deposit of $5.00. will buy another Kindle. Susan D***

Electronics Technician: Aparna Indresh,
 replied 29 days ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Electronics Technician: Aparna Indresh,
 replied 29 days ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check regarding the refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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