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My kindle Paperwhite e-reader Order # 111-7130983-4165862…

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My kindle Paperwhite e-reader...

My kindle Paperwhite e-reader Order #(###) ###-####4165862 baught Nov 16, 2017 began to spontaniously stop and need restarting. About a week ago it stopped altogether. I have tried holding down the button for over a minute. Nothing happens. What now?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

About a week ago it stopped altogether. I have tried holding down the button for over a minute. Nothing happens. What now?

Submitted: 3 months ago.Category: E-Readers
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Answered in 3 minutes by:
3/27/2018
Electronics Technician: Randy Boman, Technician replied 3 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. We recommend charging the kindle tablets with the wall outlet power adapter. Let the device charge for 30 minutes, keep it plugged in, and then hold the power button down for one minute please.

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