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I forgot my password. I haven't used it in over a year. How…

Customer Question
I forgot my password. ...

I forgot my password.

Technician's Assistant: When could you last access your device?

I haven't used it in over a year.

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No. How do I do that?

Submitted: 3 months ago.Category: E-Readers
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Answered in 1 minute by:
3/27/2018
Electronics Technician: Randy Boman, Technician replied 3 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the model of your ereader?

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