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I downloaded book called Before We were yours. The Kindle…

Customer Question
I downloaded book called...

I downloaded book called Before We were yours. The Kindle says it has downlao

Technician's Assistant: When did this downloading issue start with your Kindle?

Possibly yesterday.. I keep getting the response asking if I like the sample... but I want to read the book, andjust keep getting the sample (chapter 1 and no more)

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Does not seem to ake a difference

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The kindle keeps ending at chapter 1 and continues to ask if I enjoyed the sample

Submitted: 3 months ago.Category: E-Readers
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Answered in 26 minutes by:
3/26/2018
Electronics Technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 3 months ago

May I know the exact model of your Kindle?

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Customer reply replied 3 months ago
Its an app on my I pad
Electronics Technician: Aparna Indresh,
 replied 3 months ago

Okay,could you please try to restart your ipad once by Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.Let me know if it works for you.

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Customer reply replied 3 months ago
Got it resolved. Thank you
Electronics Technician: Aparna Indresh,
 replied 3 months ago

That's really great If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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