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Nothing appears on the screen but a battery icon with an
nothing appears on the screen but a battery icon with an exclamation point inside it. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
I've not used my paperwhite for well over a year. I have
hi I've not used my paperwhite for well over a year. I have just tried to turn it on and not surpisingly the screen is showing an empty battery symbol with an exclamation mark in the middle og it. I h… read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
My kindle paperwhite is frozen at 10.26 with a suggested
My kindle paperwhite is frozen at 10.26 with a suggested book in the front of the home page … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
MY KINDLE PAPER READER KEEPS FREEZING ON ME, TO THE POINT
MY KINDLE PAPER WHITE READER KEEPS FREEZING ON ME, TO THE POINT NOW THAT I CANNOT ACCESS ANYTHING AT ALL … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
As I was reading, my Kindle Paperwhite suddenly began to
As I was reading, my Kindle Paperwhite suddenly began to reboot. The line space continued to fill in until about 1/4 inch from the end. It is frozen there. I can't swipe to another page, can't turn of… read more
RandyNetwork Tech
RandyNetwork Tech
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My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My kindle will not take a charge from the charger. I
i received a message on the kindle that the battery was low on Friday - put the kindle on charge on Saturday morning and to date, the kindle has not charged and the yellow charging light continues to burn … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My paperwhite less than a year old has frozen with a black
My paperwhite less than a year old has frozen with a black screen. I cannot get anything. Although I tried charging it overnight it still shows a3\\305\\\\ … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My wife's kindle keeps freezing. I have tried to reboot with
My wife's kindle keeps freezing. I have tried to reboot with powering it down, but when it starts up ready to use it is still frozen. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
Kindle is frozen on the software update screen. it has been
Kindle is frozen on the software update screen. it has been this way two days. i have tried holding the power button on for various times. Nothing works. It wont shut down or start up … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
My paperwhite does not let me swipe to open. I tap multiple
my paperwhite does not let me swipe to open. I tap multiple times but when it does open the page view has a weird view. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My kindle is frozen with latest message from Kindle, the one
My kindle is frozen with latest message from Kindle, the one with Romance, Mysteries and Chillers advertised. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
My Kindle Paperwhite got frozen on a screensaver. I left it
Hi! My Kindle Paperwhite got frozen on a screensaver. I left it with mains charger overnight, still showing orange light. I tried pressing the power button for 1 minute and then briefly again. Nothing… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
Just got a new kindle to replace a stolen one (Lena's 6th
Just got a new kindle to replace a stolen one (Lena's 6th kindle) was downloading my library and my kindle froze. It does not respond to my swipe no matter what I try and do. ???? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
My Kindle paperwhite 6th edition will not highlight unless
My Kindle paperwhite 6th edition will not highlight unless I reboot and then only for a while… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
I have a Kindle Whitepaper that I have used very little. The
I have a Kindle Whitepaper that I have used very little. The battery has completely discharged. I have charged it for several hours on three occasions with no luck getting the empty battery icon to fi… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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