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I have changed my email address and I can't log onto my

Customer Question
I have changed my...

I have changed my email address and I can't log onto my account can you help

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail it was inbox but not anymore

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Both

Technician's Assistant: What troubleshooting have you tried?

I've tried to change my email but I'm not reall tech savvy

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: E-Readers
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Answered in 4 hours by:
3/26/2018
Electronics Technician: Richard, Customer Service replied 3 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,232
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When was the last time you could sign into your account?

Please let me know

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Customer reply replied 3 months ago
I havent used it for awhile i just need to know how i can change my email address from my old one to my new one
Electronics Technician: Richard, Customer Service replied 3 months ago

Thanks

Please use my link below to reset your password

https://accounts.google.com/signin/recovery

Once done, use the new password ***** sign in

Let me know how you go please

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Customer reply replied 3 months ago
I dont need to change my google account i need to change my amazon acc
Customer reply replied 3 months ago
I've paid a fee twice and still nothing
Electronics Technician: Richard, Customer Service replied 3 months ago

Sorry, but Gmail was specified, for your Amazon account use my link below to reset your password.

https://www.amazon.com/gp/css/account/forgot-password/email.html

Let me know please how you go

Thank you

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Customer reply replied 3 months ago
I dont need to rezet my password ***** need to change my old email address to my new one
Customer reply replied 3 months ago
I dont want to talk for $28 i have already paid $47 and a $5 fee
Electronics Technician: Richard, Customer Service replied 3 months ago

Sorry but you are touching many subjects here, first gmail, now amazon

Please explain exactly what you need done

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Customer reply replied 3 months ago
I need to change my kindle email from***@******.*** to***@******.***
Electronics Technician: Richard, Customer Service replied 3 months ago

Do you still have access to the old email address?

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Customer reply replied 3 months ago
No it no longer exists
Electronics Technician: Richard, Customer Service replied 3 months ago

Did you try to access it?

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Customer reply replied 3 months ago
but they want to send a link to my old email which i can't access
Electronics Technician: Richard, Customer Service replied 3 months ago

ok, then use this link to get a call back

https://www.amazon.com.au/gp/help/customer/contact-us?skip=true

And have the email updated over the phone as it cannot be done online sorry

Let me know how you go please

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