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I rented a movie, the music starts but there's no picture. I…

Customer Question
I rented a movie...

I rented a movie, the music starts but there's no picture. I tried clicking on x-ray but that didn't look like what I needed.

Technician's Assistant: What brand and model of e-reader do you have?

It's an Amazon kindle.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I've tried watching 2 different movies (no problems except for when trying to watch a rented movie). I tried searching the movie via another website (imdb) and the same thing happened. It worked last April - the last time I watched a rented movie.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, I suspect there's an easy remedy. Afraid I'm not too tech savvy.

Submitted: 3 months ago.Category: E-Readers
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Answered in 30 minutes by:
3/25/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Where did you rent the movie from?

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Customer reply replied 3 months ago
The video option from my Amazon kindle main search page.
Electronics Technician: Harry, Customer Service replied 3 months ago

Are you going through the browser or the store on the Kindle?

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Customer reply replied 3 months ago
My husband returned from a trip and figured it out. Thanks for trying, though kind of waste of $... not your fault.
Electronics Technician: Harry, Customer Service replied 3 months ago

OK thank you

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