E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

It is malfunctioning. I can't get the list of my unread

Customer Question
It is malfunctioning....

It is malfunctioning. I can't get the list of my unread books to show up, and it generally isn't acting right and is almost unusable.

Technician's Assistant: What brand and model of e-reader do you have?

I don't know. It doesn't have color. It is several years old. It's my second one.

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

It started last night. I tried home, all, downloads, collections, turned it off and on, did everything I could think of. Never had any trouble with any of this before.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so.

Submitted: 1 month ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 19 minutes by:
3/25/2018
Electronics Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,723
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 1 month ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Let me know what happens once you try those steps please.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 1 month ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,723
46,723 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Some how and someway get my email password correct. IT IS
some how and someway get my email password ***** IT IS rancher.89. If that will not work because of size TELL ME! … read more
Harry
Harry
1,436 satisfied customers
My Kindle will not charge and the screen shows a battery
My Kindle will not charge and the screen shows a battery with ! … read more
Aric
Aric
Technician
46,723 satisfied customers
I have a Nook Simple Touch that needs to be replaced. I am
I have a Nook Simple Touch that needs to be replaced. I am going to purchase the Glowlight 3. Can the contents of the Simple touch br transferred to the glowlight 3? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I am unable to order books. Message tells me "Opps something
I am unable to order books. Message tells me "Opps something went wrong.Try again latter" Please assist … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
I updated my kindle account a few weeks ago by phone but
I updated my kindle account a few weeks ago by phone but nothing has changed … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Ordered books paid for books but are undelivered to my
Ordered books paid for books but are undelivered to my kindle … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
I'm sick that my Fire isn't functioning. It turns on, shows
it turns on, shows the arrow, but beyond that, it freezes in place. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I cannot get into the internet. I think I lost my pass word.
I cannot get into the internet. I think I lost my pass word. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I want to know if you can combine a Fire3 & a new Fire7.
I want to know if you can combine a Fire3 & a new Fire7 … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Amazon fire won't charge and it as as à Christmas
My Amazon fire won't charge and it as as à Christmas present. The giver still has the receipt … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I can not connect to the store but I am connected to Wi-Fi,
I can not connect to the store but I am connected to Wi-Fi … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have my previous email. address for my amazon account. I
I have my previous email. address for my amazon account. I can't remember the password. Everything was right there without the password. I bought a new fire because I miss kindle. Should I open a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Trying to install SD card on Nook 7" Tablet. The storage and
Trying to install SD card on Nook 7" Tablet. The storage and USB screen shows the new card under partable storage but says it is not inserted … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
The kindle will not charge up. Haven't used it for about a
Haven't used it for about a week but it was on the charger. The last time I used it and charged it up it took about 24hours to charge and I thought that was way too long but just let it go. Went to use it today and no charge. Tried different outlets in the house and nothing … read more
Aric
Aric
Technician
46,723 satisfied customers
I need to get a bookle of directions how to use KINDLE
i need to get a bookle of directions how to use KINDLE pAPERWHITE. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
How can I get my tablet open if I what I thought was my
How can I get my tablet open if I what I thought was my password *****'t work? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle touch has become unregistered how do I rd-register
My kindle touch has become unregistered how do I rd-register it … read more
Harry
Harry
1,436 satisfied customers
I've had two Kobo Glo readers die because they were exposed
I've had two Kobo Glo readers die because they were exposed to electro-magnetic interference from other devices. Is there a protective sleeve which will stop this from happening? When I travel it's ha… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x