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Just perched. DP758DI I think. Charged it read 2 books half…

Just perched Technician's Assistant:...

Just perched

Technician's Assistant: What brand and model of e-reader do you have?

DP758DI I think

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Charged it read 2 books half through the third charged it overnight and cannot turn on tried charging in other outlets does not work!

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just bought it about 2 weeks ago

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Answered in 14 minutes by:
3/25/2018
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,535
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,535
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other E-Readers Specialists are ready to help you
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