E-Readers

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I don't remember my password. I have been using it for a…

Customer Question
I don't remember my...

I don't remember my password

Technician's Assistant: When could you last access your device?

I have been using it for a long time without a password

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

I have just gotten a new kindle Fire and want to transfer my stuff and my friend told me I needed my password.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't know; I am just starting my new reader

Submitted: 4 months ago.Category: E-Readers
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Answered in 5 minutes by:
3/23/2018
Electronics Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 4 months ago

May I know if this is your amazon account password ***** your kindle login screen password?

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Customer reply replied 4 months ago
I don't know because my old kindle is registered as Peter's Kindle but I tried our email and was told it wouldn't work so I used our daughter's Amazon password ***** worked and am now in her account and it wants to add me as a child.
Customer reply replied 4 months ago
I used my daughter's amazon account password ***** don't know if my old kindle had its own password ***** I never used it.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

May I know if you are able to access your amazon account on computer?

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Customer reply replied 4 months ago
Also, am I paying extra for the phone call?
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Customer reply replied 4 months ago
What is happening? Is there someone I can work with now ?
I am happy to try it with text.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

I am here to help you we can continue via chat.

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Customer reply replied 4 months ago
Let's just do it with text, no phone call.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Okay.

Ask Your Own E-Readers Question
Electronics Technician: Aparna Indresh,
 replied 4 months ago

May I know if you have amazon account?

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Let me tell you the whole story. My son sent me a new Kindle Fire because my old one no longer could download certain material I wanted. The old one was a gift from my daughter and I got it already set up so I don't know exactly how it was registered except as Peter's Kindle. When I started the new Kindle, it said I was in my son's family group, which I did not want, so I tried my email, which had no password, so I went to my daughter's Amazon account and got right in, but I didn't want to restore all her stuff so I said no. Now it wants to register me as a child, since she already had other kindles. I am stuck on the page for registering as a child. What do I do? I want to restore my old audible books and some other things I have on my old kindle, if that is possible.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

May I know the exact model of your old kindle?

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Customer reply replied 4 months ago
since I seem to be getting no response, I am signing off and closing this window. DO NOT PHONE ME!
Electronics Technician: Aparna Indresh,
 replied 4 months ago

I understand your concern we can try to find out that to which account your old kindle is registered by using this method Click on the 3-bar button on the top right, then click on Settings. Next, click on 'Device Options'. On the next screen, click on 'Personalize your Kindle'. You should be able to see your email account under 'Send-to-Kindle E-mail' and then if you are unable to access that account we can try to reset the password ***** we will register your new kindle to the same account so that you will get all the books which were there in your old kindle.

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Customer reply replied 4 months ago
I found your response but there is no three-bar button on my old kindle, only the little wheel, the wi-fi connect on, and the battery raamining.
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Okay, could you please try to go to settings on your old kindle?

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