E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Just bought a book and cannot get it to download. not the…

Customer Question
Just bought a book...

Just bought a book and cannot get it to download

Technician's Assistant: When did this downloading issue start with your e-reader?

Its me not the reader.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

For some lapse of sanity, i started a new account instead of using my old account

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The download will not recognize that i already have a kindle on my ipad and wants me to download another, but my ipad won't let it happen

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/23/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have what is one of the early kindles, bought close to a
I have what is one of the early kindles, bought close to a decade ago. It just stopped working. Won't open, won't take a charge. My worry is less about the kindle than the 200 books I have on it. Any … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
We can't upload any books. They go grey or say queud. Kindle
We can't upload any books. They go grey or say queud … read more
Harry
Harry
Customer Service
2,614 satisfied customers
I am trying to download from flash drive to Kindle Voyager.
I am trying to download from flash drive to Kindle Voyager. Are their instructions out there on how to do this from computer (Windows 10).? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Need to recover my kindle account deleted by mistake, it has
need to recover my kindle account deleted by mistake … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My wife gave me her kindle fire and I want to do down load
Good morning, my wife gave me her kindle fire and I want to do down load my books but anything I do won't let me connect my kindle to my computer via USB … read more
Harry
Harry
Customer Service
2,614 satisfied customers
How can I transfer ebooks from my ipad 100 books to my new
how can I transfer ebooks from my ipad 100 books to my new kindle only 50 books were transferred … read more
Harry
Harry
Customer Service
2,614 satisfied customers
I changed my email and home address and cannot get through
I changed my email and home address and cannot get through Kindle security on my iPad to access my Kindle books … read more
Harry
Harry
Customer Service
2,614 satisfied customers
I can buy and order books on my Kindle, but not on my other
I can buy and order books on my Kindle, but not on my other devices - lap top, iPhone, iPad. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am having trouble keying in a credit card to pay for a
I am having trouble keying in a credit card to pay for a book on my kindle. I checked my Amazon account and there is a valid card on file. … read more
Harry
Harry
Customer Service
2,614 satisfied customers
I lost my tablet that has all of my Kindle books, how can I
I lost my tablet that has all of my Kindle books, how can I retrieve them? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My wife has a kindle account along with an extensive
My wife has a kindle account along with an extensive library. She has been sharing her library with me but for some reason we have lost the ability to download her books to my ipad. BTW we both use ip… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am trying to order "A Gentleman in Moscow" but it does not
I am trying to order "A Gentleman in Moscow" but it does not give me the option to buy it. I could only get the sample. I have a new iPad … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Trying to download my kindle app on ipad. IPad Wi-Fi 32 GB 5
Trying to download my kindle app on ipad JA: What's the make/model of your device? How old is it? Customer: iPad Wi-Fi 32 GB 5 mo old JA: How long has this been going on? What troubleshooting have you… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have received a replacement KindleI tried to download 8
Hello my name is***** have received a replacement KindleI tried to download 8 books which I ordered on the 28th August but they didn't download … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot download to my Reader... I have to send it to
I cannot download to my Reader... I have to send it to Kindle Mac... how can I direct it to my kindle reader? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My daughter and daughter in law went in together and bought
my daughter and daughter in law went in together and bought me a Kindle for my 75 birthday,I would like to start it up and get it out of my daughter in law's name into mine which is Harriett Ann Durla… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I tried signing in on my PC and my LG tablet. I ordered 3
I tried signing in on my PC and my LG tablet. I ordered 3 books and I had to delete the account and start over & now I can't get my ebooks. I cannot sign in to my tablet. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My Kindle 7 paperwhite was deliver today. It is already
My Kindle 7 paperwhite was deliver today. It is already registered at Amazon. I have books on the cloud, but I cannot get out of the cloud reader home screen to get to my kindle home screen so I can d… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x