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My credit card got compromized so the bank canceled it and
my credit card got compromized so the bank canceled it and issued me a new one. I'm trying to pay the bad charges and order some new books on my kindle paper white and I can't seem to get any thing to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I recently purchased a paper 7th generation. It came with a
I recently purchased a paper white 7th generation. It came with a charging cord that had an indentation to show the correct side up (rather than the tree.) I just spoke with a Kindle support person wh… read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
I've tried the steps to recharge my paper but it won't stay
I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have a paper kindle which had no power so needed charging.
I have a paper white kindle which had no power so needed charging. it was orange when charging and is now green indicating that it is fully charged. I am unable to 're start it as it says … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have had my kindle (a gift) for 2 weeks - it has been
I have had my kindle (a gift) for 2 weeks - it has been working fine until just today.I can't get the little green light to stay on. Have it charged. Help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
I have 3 kindles in my possession currently. One is the
ok so i have 3 kindles in my possession currently. One is the model before the paper white came out it turns on but the touch screen doesn't work. the 2nd one is a first gen paper white but it no long… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I'm not sure which Kindle I have. Just called Amazonkindle.
I'm not sure which Kindle I have. Just called Amazonkindle. Was my late mother's. Can't charge the battery. The orange light comes on for a few hours and then switches off. The empty battery screen re… read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
I charge my kindle last night and I just went to turn it on.
I charge my kindle last night and I just went to turn it on. It won't. I plugged it in, and while the light comes on saying it's fully charged. I can't get it to start. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
You d, should have valid processing, indle CE0700EAC, I am
you d JA: What's the make/model of your device? How old is it? Customer: should have valid processing JA: How long has this been going on? What troubleshooting have you tried? Customer: indle CE0700EA… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I can't tell you how disgruntled I am. I have had nothing
Dear Sirs Dear God, I can't tell you how disgruntled I am. I have had nothing but hassles from Amazon. I have now finally purchased a further paper white Kindle, but now there are all sorts of problem… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have a kindle paper and was registered with Amazon so that
I have a kindle paper white and was registered with Amazon so that I could buy books but I have forgotten my password.. I have also joined Book Bub which Amazon partners with for either free or cheap … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a new Kindle Paper White I have been charging it and
I have a new Kindle Paper White I have been charging it and it appears to be stuck on a screen that says connecting to Amazon... it has been on this screen all day … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
i have two kindles but only use my paperwhite kindle I have ordered bo
i have two kindles but only use my paperwhite kindle I have ordered books that I have been charged for and paid for but they have not appeared on my kindle. I found one in the cloud but cannot access … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
my Kindle white paper only shows the screen with the picture
my Kindle white paper only shows the screen with the picture of he tree. When I plug it in to charge it it just blinks from the tree screen to white screen. I have tried the 20 second restart, etc. Th… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
Purchased my Kindle Fire online from Amazon in June and
Hi...purchased my Kindle Fire online from Amazon in June and today for some reason, I cannot get it to work. I have tried everything.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I purchased a Kindle, I think in Early January 2011, (I think).
I purchased a Kindle, I think in Early January 2011, (I think). I had been reading a book and finished day before yesterday. Yesterday when I went to use it, it would not turn on; I thought maybe it n… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
When I make a selection with the 5-way button, the selection
When I make a selection with the 5-way button, the selection will appear, then almost instantly go back to the selection page. Also, the selection scroll line will only go from top to bottom, but will… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

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Mike

Mike

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6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

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593 satisfied customers

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Dr. Fix-It

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... its a whole library in your hands.

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Kriptokrit

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Andy

Andy

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Rod

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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