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I cannot login to my kindle. I cannot buy any books. It says…

Customer Question
I cannot login to...

I cannot login to my kindle. I cannot buy any books. It says Wi-Fi login required, then it says there was a problem loading this page. It also says the kindle store is unavailable.

Technician's Assistant: When could you last access your Kindle?

It has been 4 days?

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

I just pressed the reset button and it's waiting to start up. I don't know where to find the online PW assistance. It says I need to login, then it can't load the page

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No thank you

Submitted: 3 months ago.Category: E-Readers
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Answered in 1 minute by:
3/22/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 3 months ago
I'm restarting it for the 5th time. It says then that login is required. Then it says there was a problem loading this page
Customer reply replied 3 months ago
Are you going to charge me for getting this kindle online? I have never paid for that before
Electronics Technician: Harry, Customer Service replied 3 months ago

Yes, this is a paid service.

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Customer reply replied 3 months ago
I have reregistered, restarted and reset my kindle, and it just keeps looping until I get the problem loading response
Electronics Technician: Harry, Customer Service replied 3 months ago

Did you connect it to Wi-Fi?

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Customer reply replied 3 months ago
It won’t let me. Says a problem loading the page
Electronics Technician: Harry, Customer Service replied 3 months ago

Loading which page? You need to go into Settings and connect to Wi-Fi

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Customer reply replied 3 months ago
Nothing is working
Electronics Technician: Harry, Customer Service replied 3 months ago

Which model Kindle do you have?

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