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I have a new paperwhite Kindle. It was given to me from my
I have a new paperwhite Kindle. It was given to me from my daughter so it is in her name. I would like for the account to be in my name. How do I go about changing this? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My mother is a Verizon customer for internet. As they sold
My mother is a Verizon customer for internet. As they sold their e mail service to AOL she now cannot access the e mail thru her Kindle Error message references server (Verizon) but they can't help. C… read more
Expert
Expert
My e -reader screen is frozen on the screensaver...what can
Good day my e -reader screen is frozen on the screensaver...what can I do..it is fully charged and no movement on screen took screen saver away to get access to home screen … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,271 satisfied customers
My mother-in-law gave me her Kindle and I deregistered her,
my mother-in-law gave me her Kindle and I deregistered her, but it won't let me register it in my name. It is an older one model d01200. I also reset to factory settings. I read that I should update h… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
I am trying to send e-books to my mother-in-laws kindle but
I am trying to send e-books to my mother-in-laws kindle but they are not downloading. The Amazon link said that it was sent to her reader … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
Iits unavailble. Keeps saying can not get the kindle store,
Iits unavailble. Keeps saying can not get the kindle store … read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,294 satisfied customers
I have Jean Lindbeck's amazon.kindle reader. Jean passed
I have Jean Lindbeck's amazon.kindle reader. Jean passed away 16 months ago, and I do not know her password. I wish to download a purchase I made recently but cannot. Please advise. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
I got my kindle one year ago on Mothers Day. Yesterday as
I got my kindle one year ago on Mother's Day. Yesterday as I was reading a message came on saying that they were updating and not to turn it off until it was done. Then a few hours later I got the low… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I can not remember what name I used to set up my mothers Kindle
I can not remember what name I used to set up my mother's Kindle 2nd generation. I need to change her billing method so she can use the gift cards we got her. How on earth do I do this?… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
Good afternoon, Kindle Screen Problem: horizontal and vertival
Good afternoon, Kindle Screen Problem: horizontal and vertival lines appear and the whole screen is frozen. I tried to unlock it again, more lines appeared and replaced the "frozen" screensaver. Accor… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I got a kindle for my mother for christmas this year and a
I got a kindle for my mother for christmas this year and a couple of days ago it just quit working. I will not turn on or shut off it appears to be frozen an a page that says( just in time for valenti… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I purchased two kindles and received them last week. Thank
I purchased two kindles and received them last week. Thank you very much. However, I gave one to a friend who was visiting me. She left with her kindle, unopened. I got mine all set up and spoke to he… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I have the Kindle fire for my 7 year old - how do I enable
I have the Kindle fire for my 7 year old - how do I enable a password XXXXX security feature so that she cannot just buy whatever she wants, whenever she wants?… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
Can I purchase a book for someone elses Kindle Fire? We each
Can I purchase a book for someone else's Kindle Fire? We each have one, but I want to surprise the other person with a new purchase.… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
I just received my kindle less than two weeks ago. It has
I just received my kindle less than two weeks ago. It has worked fine until yesterday. I now have a mostly blank screen. I charged the kindle, turned it on and off and cried and it STILL won't work! P… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
My wife has an older Kindle...software version 2.5.6 (501108064),
My wife has an older Kindle...software version 2.5.6 (501108064), serial number B004182192363841. It is registered to XXXXX XXXXXman. I have bought a new Kindle, new UPC # XXXXX 14916 01023 3. Both my… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I had used my Kindle yesterday and turned it off without a
I had used my Kindle yesterday and turned it off without a problem. However this morning when I turned it on it started to come on with lines across the screen and multiple images about halfway down t… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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