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It’s actually the fire tablet 8 hd. It’s not mine but a

Customer Question
It’s actually the fire...

It’s actually the fire tablet 8 hd

Technician's Assistant: What's the model of your device? How old is it?

It’s not mine but a friends tabket I don’t have access to serial number

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

How can I get the owner to contact you. Let’s get ideas here for me first

Submitted: 4 months ago.Category: E-Readers
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Answered in 22 minutes by:
3/21/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I do not see a response
Electronics Technician: Harry, Customer Service replied 4 months ago

What exactly are you trying to do?

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Customer reply replied 4 months ago
My friends fire 8hd tablet is frozen on books and uses voice constantly. He needs help
Electronics Technician: Harry, Customer Service replied 4 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 4 months ago
I have now paid 36 for nothing and you want 20 more
Electronics Technician: Harry, Customer Service replied 4 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 4 months ago
It has not worked
Customer reply replied 4 months ago
Owner also recharged unit
Electronics Technician: Harry, Customer Service replied 4 months ago

In order to switch screens when voice over is turned on, he has to use TWO fingers to do the actions.

1.Open Settings.
2. Double-tap Accessibility.
3. Double-tap VoiceView Screen Reader.
4. Double-tap Off to the right of "Screen Reader"

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Customer reply replied 4 months ago
Cancel phone call
Customer reply replied 4 months ago
Canceln
Electronics Technician: Harry, Customer Service replied 4 months ago

Did you follow my steps above?

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Customer reply replied 4 months ago
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JUST ANSWER *EXPERT CA(###) ###-####20.00I was billed multiple times for this service! I want all charges removed except the one $5.00 as I figured the problems out myself AND I cancelled the call!
Electronics Technician: Harry, Customer Service replied 4 months ago

I am glad to hear that you figured out the problem yourself! What was the issue?

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