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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
Experience:  DoD master electronics technician
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It’s actually the fire tablet 8 hd. It’s not mine but a

Customer Question

It’s actually the fire tablet 8 hd
JA: What's the model of your device? How old is it?
Customer: It’s not mine but a friends tabket I don’t have access to serial number
JA: Anything else you want the Android Expert to know before I connect you?
Customer: How can I get the owner to contact you. Let’s get ideas here for me first
Submitted: 8 months ago.
Category: E-Readers
Expert:  Harry replied 8 months ago.

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Customer: replied 8 months ago.
I do not see a response
Expert:  Harry replied 8 months ago.

What exactly are you trying to do?

Customer: replied 8 months ago.
My friends fire 8hd tablet is frozen on books and uses voice constantly. He needs help
Expert:  Harry replied 8 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 8 months ago.
I have now paid 36 for nothing and you want 20 more
Expert:  Harry replied 8 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 8 months ago.
It has not worked
Customer: replied 8 months ago.
Owner also recharged unit
Expert:  Harry replied 8 months ago.

In order to switch screens when voice over is turned on, he has to use TWO fingers to do the actions.

1.Open Settings.
2. Double-tap Accessibility.
3. Double-tap VoiceView Screen Reader.
4. Double-tap Off to the right of "Screen Reader"

Customer: replied 8 months ago.
Cancel phone call
Customer: replied 8 months ago.
Canceln
Expert:  Harry replied 8 months ago.

Did you follow my steps above?

Customer: replied 8 months ago.
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March 20, 2018
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JUST ANSWER *EXPERT CA(###) ###-####20.00I was billed multiple times for this service! I want all charges removed except the one $5.00 as I figured the problems out myself AND I cancelled the call!
Expert:  Harry replied 8 months ago.

I am glad to hear that you figured out the problem yourself! What was the issue?