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Can not get the device charged. light goes off or gets dim.

Customer Question
Can not get the...

Can not get the device charged. ***** *****ght goes off or gets dim. Must wiggle the connection to get any contact.

Technician's Assistant: What brand and model of e-reader do you have?

Paperwhite. 2 years old

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Probably over a month. Usually could just reposition it and it would charge, but now is worse.

Submitted: 3 months ago.Category: E-Readers
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Answered in 55 minutes by:
3/21/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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