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Related E-Readers Questions
My paper won't turn on. It has been charged. Last night. The
My paper white won't turn on. It has been charged. … read more
Nathan
Nathan
Bachelors of Science
26,015 satisfied customers
Page frozen and device will not turn off. Now on blank
Page frozen and device will not turn off. Now on blank screen that periodically lightens then darkens. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,700 satisfied customers
I am having problems loading my Kindle- it has been on
Hi I am having problems loading my Kindle- it has been on charger for more than 24 hours and still just shows the battery picture , Also it cannot turn off. Little orange light glowing burt of course … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
My husband bought me a kindle white paper reader in April
My husband bought me a kindle white paper reader in April and last week it stopped working. The screen still lights up but it doesn't respond to the touch commands. What do I do? Lisa … read more
Nathan
Nathan
Bachelors of Science
26,015 satisfied customers
My kindle paper is frozen. I have tried to hold power button
My kindle paper white is frozen. I have tried to hold power button up to 1 min. When I charge it, the yellow light comes on for awhile then goes off. It is probably charged but no green light. My kind… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,105 satisfied customers
I have a Kindle DX,bought as one of the original styles, I
I have a Kindle DX,bought as one of the original styles, I believe. I use it mostly, to have it read books to me, because of my eyesight. About a week ago, I started having problems with it - not star… read more
Cris
Cris
1,331 satisfied customers
my Kindle white paper only shows the screen with the picture
my Kindle white paper only shows the screen with the picture of he tree. When I plug it in to charge it it just blinks from the tree screen to white screen. I have tried the 20 second restart, etc. Th… read more
Thomas
Thomas
IT Manager
Associate Degree
1,555 satisfied customers
I discovered my Kindle is broken this afternoon. The lower
I discovered my Kindle is broken this afternoon. The lower 20% of the screen sort of shows a changeable image, and the upper 80% has one of the permanent default pictures on it. It's useless, and, as … read more
Thomas
Thomas
IT Manager
Associate Degree
1,555 satisfied customers
I got a Kindle Fire for my birthday on December 7th 2011.
I got a Kindle Fire for my birthday on December 7th 2011. I have been using it. Yesterday it warned me it was low on the battery and then it went black. I plugged it in and all I get is the word Kindl… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Dear Sir or Madam I used my kindle yesterday, and today
Dear Sir or Madam I used my kindle yesterday, and today it will not turn on. I have plugged it in thinking it needs a charge, I do get green light next to the plug-in port. The bottom left corner has … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire is fully charged. It will not power back on.
My Kindle Fire is fully charged. It will not power back on. I have attempted a hard start but it will still not power on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire will not turn on. The green light comes on and
My Kindle Fire will not turn on. The green light comes on and the words Kindle Fire appear and it then shuts off. It worked fine this morning. I saw the battery was getting low and plugged it in to ch… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
On my Kindle fire, the screen starts endlessly cycling with
On my Kindle fire, the screen starts endlessly cycling with the text "Kindle Fire" Then the screen fades and finally goes dark only to start again. What might be causing this?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I bought my daughter a Kindle for Christmas, she used the on/off
I bought my daughter a Kindle for Christmas, she used the on/off button to turn it off and it went to a plain white screen. Now she cant turn it on. It stays on the plain white screen even while it is… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
We just received a new Kindle for Christmas. We connected
We just received a new Kindle for Christmas. We connected it to the computer to charge, it did not receive the charge, nor did it show up on the computer menu. Do we just disconnect it from the comput… read more
John
John
Bachelor's Degree
5,552 satisfied customers
i have just bought a kindle with 3G. tried to switch it on
i have just bought a kindle with 3G. tried to switch it on for the first time. Connected power cable to the kindle, orange light appears, moved the swicth as instucted but the screen still has the pwe… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,982 satisfied customers
I have a first generation Kindle. Bought it in Oct of 08 or
I have a first generation Kindle. Bought it in Oct of '08 or 09. It's white. Never had a problem. I turned it on about and hour ago. Noticed it had 1/2 battery life left. So then I turned on the wirel… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
I just charged my kindle and the screen is black, though I
I just charged my kindle and the screen is black, though I can see the words faintly. The books come up but I can't read them because they are too dim It appears that the light is gone. Also, there is… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

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Dr. Fix-It

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Andy

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Rod

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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