E-Readers

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2 weeks ago my kindle stopped working ONLINE. Now it shows
2 weeks ago my kindle stopped working ONLINE. Now it shows message: authentication error and I do not know how to fix the problem. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Won't charge properly. Can not open a game I play I think my
Won't charge properly. Can not open a game I play I think my kindle is dying … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My 2nd generation Kindle Oasis keeps losing time. I reset
My 2nd generation Kindle Oasis keeps losing time. I reset and gradually time slows. Any suggestions? … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
We have a kindle reader that is about 6 years old this is
We have a kindle reader that is about 6 years old this is not performing as well as it should. We asked at JB HiFi where we purchased it and they advised that we should do all upgrades could you talk … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I have a Kindle Paperwhite received as a gift about 3-4
I have a Kindle Paperwhite received as a gift about 3-4 years ago. Now, I'm having trouble with page turning. I just won't turn with a swipe or tap. I have in the center of the screen a 3 in square wh… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
I have a Kindle Fire. I have charged it but it will not let
I have a Kindle Fire. I have charged it but it will not let me swipe to unlock. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My husband bought me a kindle white paper reader in April
My husband bought me a kindle white paper reader in April and last week it stopped working. The screen still lights up but it doesn't respond to the touch commands. What do I do? Lisa … read more
Nathan
Nathan
Bachelors of Science
24,985 satisfied customers
My new kindle book is not showing up on my kindle fire? when
my new kindle book is not showing up on my kindle fire? when i try to use my amazon shopping app it says sorry there's a problem with this page right now. we're working on fixing it. and, Go to Amazon… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My new kindle Voyager is slow to turn the page when I press.
My new kindle Voyager is slow to turn the page when I press. I have tried various pressures and all are very slow. What can I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My Kindle is frozen. Tried the hold the power button for 45
My Kindle is frozen. Tried the hold the power button for 45 secs several times. When plugged in green light is on. No light when I press power. Screen saver page does not change. … read more
Randy***** CellTech
Randy***** CellTech
1,848 satisfied customers
I am unable to download any books on my kindle, Kindle 4.1.3
A few weeks I usually order my books from my kindle, but it won't let me now and when I try to get books from my desk top it won't accept my ID or password... … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Pearl, my kindle is very slow. It paper, about 3 years old.
a few weeks; have not tried any troubleshooting. What do you recommend? It keeps slipping from airplane mode to disabled wireless and when I tap on library, it takes much too long. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
Reader just stopped responding to finger cues. Occasionally
reader just stopped responding to finger cues. Occasionally it will respond once, then stop again. It seems to have plenty of battery power. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
My Kindle has stopped working. I charged it over night, but
My Kindle has stopped working. I charged it over night, but it is stilll not working. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
My Kindle very slow to respond sometimes doesn't work at
My Kindle very slow to respond sometimes doesn't work at all … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,303 satisfied customers
this is to rob if hes there. my kindle will not let me purshse
this is to rob if hes there. my kindle will not let me purshse new selections I have to peck a lot on it.… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My Kindle DX - which is still very new - has stopped working!
My Kindle DX - which is still very new - has stopped working! It started to seem slow to respond and now it will not switch on. Where do I send it (in SA) to be fixed?… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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