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Have not used my kindle for a time. I am having difficulty…

Have not used my...

Have not used my kindle for a long time. I am having difficulty logging on.

Technician's Assistant: When could you last access your Kindle?

Maybe a year or more

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes, but the email address is not being accepted

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Answered in 52 minutes by:
3/20/2018
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Before we proceed further, I would like to ask you few question about this problem. Could you provide me the amazon account email address? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
I have fixed the problem. I can now update my account

Is there anything else I may assist you today?

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Customer reply replied 4 months ago
No thank you

For further inquires, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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If you have any follow-up questions, don’t hesitate to ask. See you again soon!

Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified
Karthik Nagarajan and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Hello Karthik,I would like to know by what authority did your company take an extra $36.00 from my credit card? I authorised $5.00 for this service only.
Do you have a contact number by which I can discuss this matter please?

I am a user of the site just like you and I am not sure how much you paid for this service. You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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