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Pearl. I was reAding my kobo and it just stopped. i cannot…

Customer Question
I was reAding my...

I was reAding my kobo and it just stopped. i cannot move to the next page, go back a page, turn it off, access my books or any of the items on the top and bottom of my page IT IS FROZEN

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

NO, THAT IS ALL. I CANNOT DO ANYTHING

Submitted: 4 months ago.Category: E-Readers
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Answered in 6 minutes by:
3/19/2018
Electronics Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 4 months ago
thank you
Electronics Technician: Aparna Indresh,
 replied 4 months ago

Could you please try to restart your Kobo once by following the below steps:

  1. Hold down the power button for eight seconds.
  2. Release the power button.
  3. Press the power button once more firmly.

Please let me know if it works for you.

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Customer reply replied 4 months ago
thank you so very very much
Electronics Technician: Aparna Indresh,
 replied 4 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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