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Related E-Readers Questions
I can't turn my kindle on. I see a picture and a message
I can't turn my kindle on. I see a picture and a message that tells me to"turn and release the power swicth to wake". But nothing happens … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
I have 2 kindle fires and neither will boot up even after a
I have 2 kindle fires and neither will boot up even after a reset … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
How does my wife install updates on a Kindle... where do I
How does my wife install updates on a Kindle...Walter … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
My husband,Colin,bought me a kindle on May 6 2011. It has
My husband,Colin,bought me a kindle on May 6 2011. It has been registered as Colin's kindle. In Jan 2017 we received a note to say that we need to update/refresh his American Express Card.We duly did … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My kindle keeps on restarting. I has just done this for the
Hi my kindle keeps on restarting. I has just done this for the second time today. I know that there have been updates to this reader and it is now saying Kindle user's guide 5th edition. Will this be … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,670 satisfied customers
My Kindle seems frozen. Can't turn off or on. New in March,
My Kindle seems frozen. Can't turn off or on. New in March … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
My kindle just stopped working. I can't get it to start up
My kindle just stopped working. I can't get it to start up at all. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My Kindle Fire Tablet is frozen, I think. Since Saturday, it
My Kindle Fire Tablet is frozen, I think. Since Saturday, it has been optimizing. I have shut it off, waited the 40 seconds and when once again turned on, it is the same screen....optimizing and it wi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I've had my kindle since 2012 and loved it. could always
I've had my kindle since 2012 and loved it. could always order any book i wanted with a touch. We cancelled our credit card at one point, and now need to get our new card signed in so I can order with… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My kindle Fire says I need a pin number to open it now. I
My kindle Fire says I need a pin number to open it now. I don't have a pin number. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Kindle store unavailable for 3 days why? 001200 approx 3
kindle store unavailable for 3 days why? JA: What's the make/model of your device? How old is it? Customer: 001200 approx 3 years old JA: How long has this been going on? What troubleshooting have you… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
My kindle is the1st ever. Model D00701. received Christmas
My kindle is the1st ever. Model D00701. received Christmas of '09. Never used, Feb. 2010 it went into storage for 1 year due to house fire repairs. I tried to turn it on in Feb. 2011 after charging et… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My reader will not download a book. I have gone through the
My reader will not download a book. I have gone through the suggestions in the manual, and nothing helps. The light by the on/off switch indicates the reader is charged, but the indicator on the top o… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
Hi there, I down loaded some new books to read and everything
Hi there, I down loaded some new books to read and everything was fine. When I put my kindle reader off the screen went blank. When I switched it back on I could see my home page but was not able to c… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
My kindle screen is about 1/3 clear an the rest has lines on
My kindle screen is about 1/3 clear an the rest has lines on it . I have tried to rest it and it isn't working. I does have a full charge.… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
my kindle has always been erratic, sometimes not responding
my kindle has always been erratic, sometimes not responding to sliding the switch to start it. this has been an ongoing problem and i think the wiring is loose inside. most recently, it did that and a… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
my kindle has a blank screen when sleeping and keeps informing
my kindle has a blank screen when sleeping and keeps informing me that it is unable to connect eventhough I am using my wireless to contact you now.… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I have a Kindle 2 I last used it on Monday, Feb 28, 2011 at
I have a Kindle 2 I last used it on Monday, Feb 28, 2011 at which time it operated properly. On Tuesday, March 1, I attempted to operate it. When is did a "slide and Release" on the power switch to aw… read more
Daniel
Daniel
Bachelor's Degree
1,568 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

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418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

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Steve G.

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593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

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... its a whole library in your hands.

Kriptokrit

Kriptokrit

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Andy

Andy

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Rod

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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