E-Readers

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I currently have a subscription that allows me to read and…

Customer Question
I currently have a...

I currently have a subscription that allows me to read and return books, but whenever I try to download a book, the only options I have are to see a sample or put it on ad wish list.. I can't download

Technician's Assistant: When did this downloading issue start with your e-reader?

It has been over a month ago, I just kept hoping it would clear up. I noticed on my bank statement that the monthly charges are still being deducted

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No.. I am not very tech savvy..

Submitted: 3 months ago.Category: E-Readers
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Answered in 9 hours by:
3/19/2018
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,432
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
You are correct.. I am not sure how I got here, but I did and now I am being charged for info that I did not actually ask for or get a response to..
Customer reply replied 3 months ago
I noticed you messaged me about calling... That is another $20. On top of what has slready been charged to my account
Customer reply replied 3 months ago
If I contact customer care, will I be charged again? I keep accruing costs, have received no help for my original question and don't know why..
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Category: E-Readers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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