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Pages" will no longer turn and I cannot shut it off. Not
quot;pages" will no longer turn and I cannot shut it off … read more
Randy***** CellTech
Randy***** CellTech
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As I was reading, my Kindle Paperwhite suddenly began to
As I was reading, my Kindle Paperwhite suddenly began to reboot. The line space continued to fill in until about 1/4 inch from the end. It is frozen there. I can't swipe to another page, can't turn of… read more
Randy***** CellTech
Randy***** CellTech
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I am trying to fix my aunt's Kindle. The screen comes up and
I am trying to fix my aunt's Kindle. The screen comes up and shows fully charged but nothing happens when I try to unlock it. When I try to shut it down I get a box that says Power off Do you want to … read more
Randy***** CellTech
Randy***** CellTech
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Kindle has frozen. Charged it up thinking maybe this is the
Kindle has frozen. Charged it up thinking maybe this is the problem but no, the screen is frozen. … read more
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Randy***** CellTech
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My kindle fire HD has kind of frozen up. I can't scroll down
my kindle fire HD has kind of frozen up. I can't scroll down on the home page When I tap on any icon I get a green box around it… read more
Randy***** CellTech
Randy***** CellTech
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I just bought a third kindle fire was supposed to be a gift
i just bought a third kindle fire was supposed to be a gift but decided to keep it , been trying to get wifi on it won't recognize my password, thing is i have the same password ***** all my devices. … read more
Josh
Josh
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Associate Degree
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My screen is frozen, it wont turn off to reboot? Not sure i
It froze on Wednesday. i tried to turn it off but it wont. there is a box on the screen that says restart power off or cancel. when you touch it nothing hasppens … read more
Randy***** CellTech
Randy***** CellTech
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I can't get my kindle to open even tho it is fully charged..
I can't get my kindle to open even tho it is fully charged.. It says swipe to unlock but won't do anything when i swipe. I also tried to shut it down but when it shows shut down it does nothing. What … read more
Josh
Josh
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My Kindle model D1200 is frozen. The new book NOMAD by
My Kindle model D1200 is frozen. The new book NOMAD by Matthew Mather appears on the screen and I can't clear it. I have fully charged it and did a hard boot. It will not turn on or off and the screen… read more
Louie
Louie
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Associate Degree
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Device 2 years old june 2 suddenly not responding to
device 2 years old june 2 suddenly not responding to attempts to turn page.Did not work for a week then was okay for 2 days and now not responding again … read more
Louie
Louie
Senior Technician
Associate Degree
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My kindle is frozen and, about 2-3 years, don't know what
about 2-3 years, don't know what model, my e-mail address is … read more
Randy***** CellTech
Randy***** CellTech
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My Kindle paper white has a frozen screen. I had just loaded
My Kindle paper white has a frozen screen. I had just loaded a new book and when I hit "home" to see if it was there, the screen froze with a weird picture ,"swipe to unlock Kindle" across the bottom,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
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i have a new kindle voyage. Just trying to get started and
i have a new kindle voyage. Just trying to get started and my screen is frozen on one of the information pages. Tried turning it on and off a few times. Fully charged, but with a frozen screen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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Cannot get kindle to open by swiping. What is wrong. It is
Cannot get kindle to open by swiping. What is wrong. It is fully charged and when turned on will show the page that says swipe but will not move when I swipe… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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I have a Kindle Touch, maybe 6 months old. Several books,
I have a Kindle Touch, maybe 6 months old. Several books, etc, are in it. Started actking VERY slowly, with slowly turning pages. Now won't do anything. The button below the screen does nothing.Turnin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle will not start. It is fully charged. I slide the
My kindle will not start. It is fully charged. I slide the key as usual for a brief second. The green light stays on for about 5 seconds, then turns off but nothing on the screen. It worked fine a few… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle froze. I cant turn it off and the picture is half
My kindle froze. I can't turn it off and the picture is half way down the screen. Can't start it - can't do anything with it.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
The brand new Kindle that I received at Christmas is frozen
The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more
Andy
Andy
Ereader Expert
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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