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Turned on my Kindle and one minute later it went to black
Turned on my Kindle and one minute later it went to black and I could not revive it. It was fully charged and I tried to reboot, dead as a doornail! … read more
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Richard
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My kindal fire has a black screen and will not boot up. It
my kindal fire has a black screen and will not boot up. It was fully charged when I turned it off. … read more
Randy***** CellTech
Randy***** CellTech
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Trying for a few days to charge my kindle paperwhite. It
Trying for a few days to charge my kindle paperwhite. It glows amber...never goes to green. … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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My kindle e reader has jammed and will not respond, kindle
my kindle e reader has jammed and will not respond … read more
Nathan
Nathan
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I have tried to update my kindle, even took it to staples
I have tried to update my kindle, even took it to staples for help to no apparent success. the diagram on the computer was very confusing. … read more
Michael
Michael
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Mt kindle fire which is 4 years old, started flashing colors
Mt kindle fire which is 4 years old, started flashing colors and then the screen went black !..and charging it is not making the problem clear up...upon recharging, the screen will not stay on and had… read more
Aric
Aric
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Run A/V and repair business for over
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My kindle 10 will not accept a charge. The kindle seems to
My kindle 10 will not accept a charge. The kindle seems to be dead and its not that old. When I attach the charger it seems to be very loose and falls out. I have tried several different adapters and … read more
Aric
Aric
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Run A/V and repair business for over
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I had a low battery (not sure if this is the right word) and
I had a low battery (not sure if this is the right word) and I wanted to watch a movie so I plugged in my kindle to charge it and when the movie was finished the screen went black. I charged it all ni… read more
Aric
Aric
Technician
Run A/V and repair business for over
48,622 satisfied customers
my kindle is about a year old, it will not charge, the green
my kindle is about a year old, it will not charge, the green lite turns on and then it will not do anything the orange will not turn on and it says battery too low to power on and it will turn off.… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I have a $79 Kindle for a year that I use often. Now when
I have a $79 Kindle for a year that I use often. Now when I turn the kindle on, one quarter of the scoreen is blocked in part by a book advertisement and in part by a blank white area. I obviously can… read more
Steve G.
Steve G.
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593 satisfied customers
I have had my kindle fire for about two years. Never had a
I have had my kindle fire for about two years. Never had a problem. two days ago I was using it and pushed the button to shut it down. I got a message back that it was shutting down but it wasn't. The… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I purchased a kindle e-reader for my husband as a Christmas
I purchased a kindle e-reader for my husband as a Christmas gift. As of this morning, after being on charge all night, the kindle will not light up. This is the second kindle I bought from amazon. The… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
Hello this is Rosalyn Gannon, my kindle book s battery is
Hello this is Rosalyn Gannon, my kindle book 's battery is empty. I tried to charge it even more than 30 minutes. nothing works. It says that it is critical battery and also "your battery is empty. " … read more
Thomas
Thomas
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Associate Degree
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I purchased my kindle fire in Dec of last year. My battery
I purchased my kindle fire in Dec of last year. My battery is now dead or very low and I haven't been able to charge it up. The light is orange and never turns green. It also freezes up. Do I have any… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
My kindle is the1st ever. Model D00701. received Christmas
My kindle is the1st ever. Model D00701. received Christmas of '09. Never used, Feb. 2010 it went into storage for 1 year due to house fire repairs. I tried to turn it on in Feb. 2011 after charging et… read more
Dr. Fix-It
Dr. Fix-It
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Recently, I tried to connect to a wireless network, but was
Recently, I tried to connect to a wireless network, but was unable to and so hit the back button to get out of the screen. Now, on the top of my screen, under my kindle name and battery icon, I have a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Kindle 3G opens and lists the books I downloaded. When I try
Kindle 3G opens and lists the books I downloaded. When I try to display the book by pressing Home nothing happens. It goes blank. When I press menu and Shop in the Kindle storea message says that I am… read more
Cris
Cris
1,318 satisfied customers
My kindle has a black on the reader and color with some
my kindle has a black mark on the reader and white color with some stripes. What is wrong with it?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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